Additional Information: This hotel is owned and operated by an independent franchisee, HMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Summary
Responsible for managing all Rooms Division operations including Front Office, Housekeeping, M Club, and Fitness. Drives guest satisfaction, operational excellence, financial performance, and brand compliance across all areas under responsibility.
Education and Experience
- Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 5+ years of experience with international hospitality brands
- Business Level proficiency required in Japanese language
Key Responsibilities
Leading Rooms Division Operations and Team Performance
•Create and maintain an environment that emphasizes teamwork, motivation, and service excellence
•Ensure team members understand guest expectations and deliver consistent service
•Support team capability building and ensure readiness to meet operational demands
•Lead by example demonstrating professionalism, energy, and commitment to service
•Oversee execution of operations across Front Office, Housekeeping, M Club, and Fitness
•Ensure effective coordination between departments to support seamless operations
•Monitor operational performance and implement improvements as required
Managing Brand Standards and Guest Experience
•Ensure full compliance with Marriott brand standards across Front Office, Housekeeping, M Club, and Fitness
•Ensure consistent delivery of brand service standards across all guest touchpoints
•Monitor and drive performance of Guest Satisfaction Index (GuestVoice) and implement action plans to improve scores
•Analyze guest feedback, service gaps, and operational issues to enhance overall guest experience
•Maintain strong presence in guest areas and engage proactively with guests
•Handle escalated guest concerns and ensure timely and effective resolution
•Drive continuous improvement initiatives based on guest feedback and service performance
Managing Financial Performance and Departmental KPIs
•Take ownership of financial performance across all Rooms Division departments
•Monitor departmental KPIs including revenue performance, cost control, and productivity
•Review budget versus actual performance and identify areas of variance
•Develop and implement corrective actions to achieve financial targets
•Work closely with department heads to align with hotel financial goals and performance expectations
Conducting Human Resource Activities
•Support recruitment, selection, and onboarding of Rooms Division team members
•Provide coaching, feedback, and development support to department heads and staff
•Ensure effective training and development programs are implemented
•Monitor employee satisfaction and address concerns through open communication
•Ensure fair and consistent application of policies and disciplinary procedures
•Promote employee engagement and a positive working environment
Ensuring Compliance with Policies and Procedures
•Ensure adherence to Marriott policies, SOPs, and operational procedures
•Support audits, quality assurance processes, and compliance requirements
•Maintain safety, security, and confidentiality standards
•Ensure all Rooms Division operations meet legal and regulatory requirements
Additional Responsibilities
Duties and responsibilities are not limited to the above scope and may extend based on business requirements, requiring to perform other reasonable duties as assigned by management.
This company is an equal opportunity employer.
frnch1
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
