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Assistant Front Office Manager

The Tess Autograph Collection
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Additional Information: This hotel is owned and operated by an independent franchisee, Peregrine Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

Position Summary
 
As an Assistant Front Office Manager, you will be responsible for managing all aspects of the daily operations, including guest service, training, hiring, and administrative responsibilities in accordance with brand standards and direction of the Front Office Manager.
 
Essential Functions
  • Maintain a strong presence on the front desk to deliver exceptional guest service and provide coaching and counseling to front desk agents as needed.
  • Handle guest complaints, problem-solving, disturbances, and any special requests during shifts acting as the Manager on Duty.
  • Lead daily pre-shift meetings with the Front Office staff and hotel management to align on daily activities and priorities.
  • Enforce asset control procedures, maintain accurate logs, inform staff about VIPs and special requests, and ensure adherence to the Guest Recovery program.
  • Greet guests upon arrival, ensure special requests are fulfilled, and escort guests to their rooms when appropriate.
  • Oversee arriving reservations, monitor no-shows, and encourage creative upselling opportunities to optimize hotel revenue.
  • Recruit, retain, train, and monitor Front Office employees, ensuring compliance with hotel policies and maintaining a professional, service-focused environment.
  • Coordinate with the Housekeeping Department to enhance guest services and ensure smooth cross-departmental communication.
  • Adhere to the Front Office budget and ensure departmental supplies are replenished following established par levels.
  • Ensure all Front Office staff are aware of and adhere to fire, emergency, and security policies and procedures.
  • Maintain knowledge of and comply with departmental policies, brand standards, service procedures, 4 Keys service standards, and safety and security procedures.
  • Perform all additional duties as assigned by management.
Skills and Abilities
  • Understand the mission, vision, and goals of the hotel.
  • Must be able to prioritize and work efficiently with limited supervision.
  • Must be detail oriented and able to multi-task efficiently.
  • Must be able to speak and understand and communicate the primary language(s) used in the workplace.
  • General knowledge of the city where the hotel is located and its attractions.
  • Extensive knowledge of the hotel, its services and facilities. 
  • Strong team player, able to partner with management and other employees in a professional manner.
 
Brand knowledge and experience:
 
Strong Marriott brand knowledge and experience in a full-service or luxury hotel environment is highly preferred.
 
Physical Requirements & Working Conditions:
 
The minimum physical requirements for this position include but are not limited to:
  • Flexible and long hours sometimes required
  • Must be able to lift and/or carry up to 50 pounds
  • Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
  • Ability to stand and walk for extended periods of time
  • Ability to bend and twist, push and pull, stoop, and kneel
 
Disclaimer
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.
 
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: tbh.hr@PeregrineHG.com
 
Equal Opportunity Employer Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
 
Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.