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Assistant Guest Service Manager

Pier One Sydney Harbour Autograph Collection
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JOB SUMMARY

At Pier One Sydney Harbour, every guest interaction is an opportunity to create a lasting moment. We're looking for an Assistant Guest Services Manager who is warm confidents and passionate about delivering exceptional hospitality. If you thrive in dynamic environments and love being at the heart of guest experiences, this is your moment 
 
THE ROLE
The Assistant Guest Services Manager supports the daily operations of the Front Office while serving as a primary point of contact for guests throughout their stay. This role works closely with the Guest Services Managers to ensure every arrival, interaction, and departure reflects the highest level of hospitality. You will assist VIP, long-stay, and returning guests, while coordinating across departments to ensure seamless service delivery.

KEY RESPONISBILITIES

  • Serve as a primary escalation point for guest concerns, service recovery, and special requests
  • Proactively engage with guests to ensure satisfaction and adherence to brand standards
  • Resolve billing, reservation, and accommodation issues with professionalism and discretion
  • Coach and empower staff on service recovery techniques and guest engagement
  • Oversee daily Front Office operations for smooth check-in/check-out procedure
  • Provide leadership and support to Front Office Supervisors and Agents
  • Assist with training, onboarding, and ongoing coaching of front-line colleagues
  • Monitor room status, arrivals, departures, VIPs, and special requests
  • Collaborate with Housekeeping, Engineering, and other departments to resolve issues

ABOUT YOU

  • Experience in guest services, front desk, or hospitality operations
  • Strong leadership and communication skills
  • Calm under pressure with a solutions-focused mindset
  • Passionate about creating memorable guest experiences
  • Flexible availability including weekends and holidays
  • Familiar with hotel systems, budgets, and service standards

BENEFITS

  • Be part of a team that values individuality and service excellence
  • Enjoy complimentary meals, coffee, and uniform care
  • Access exclusive hotel and travel discounts for you and your loved ones
  • Grow your career with world-class training and development programs
  • Thrive in a supportive, inclusive workplace culture
  • Participate in our Employee Assistance Program and referral incentive
 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.