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Assistant Manager - Housekeeping

Sheraton Fiji Golf & Beach Resort
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HOTEL DESCRIPTION

 

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as an Assistant Manager – Housekeeping because together, we are better. Start your career at Sheraton, where you don't just work - you belong. 

 

POSITION SUMMARY:

  • Support the Assistant Executive Housekeeper by overseeing daily housekeeping operations across rooms, public areas, and back-of-house spaces.
  • Be a connector within the team, fostering a collaborative, positive, community-focused work environment.
  • Ensure cleanliness and presentation standards are maintained in line with Sheraton brand expectations and guest satisfaction goals.
  • Assist in planning, coordinating, and supervising the work of room attendants, public area attendants, and laundry teams.
  • Monitor operational performance, labour costs, and productivity to support departmental financial objectives.
  • Respond promptly and professionally to guest needs, feedback, and complaints to enhance the overall guest experience.
  • Conduct regular inspections of guest rooms and public areas to ensure exceptional quality and service delivery.
  • Manage inventory of linen, amenities, chemicals, and equipment, ensuring stock levels support operational demands.
  • Lead by example, creating a supportive environment that encourages growth, teamwork, and high engagement among associates.
  • Ensure compliance with hotel policies, safety procedures, hygiene standards, and brand guidelines.
  • Support training and ongoing development of housekeeping associates to build a strong, service-oriented team.
  • Assist with rostering, staffing levels, and daily task assignments to ensure efficient departmental operations.
  • Build strong relationships across departments such as Front Office and Engineering to streamline guest service and operational flow.

  • Support team-building activities that reinforce our culture of “together we are better.”

     

OUR BENEFITS: 

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 
  • Duty Meals
  • Associate Transportation
  • Comprehensive Medical Insurance - Single Bronze Cover and Life Insurance cover
  • Prorated accrued sick leave that is unused will be paid out at the end of the engagement
  • Entitled to DOIL if working over 6 hours on a rostered day off or public holidays
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

 

QUALIFICATION & EXPERIENCE 

  • Certificate or Diploma in Hospitality Management or a related field (preferred).
  • Minimum 2–3 years of housekeeping experience, with at least 1 year in a supervisory or team leader role.
  • Previous experience in housekeeping leadership or a similar supervisory role.
  • Experience with housekeeping systems or property management systems (e.g., OPERA) preferred.
  • Strong eye for detail and passion for maintaining exceptional cleanliness and presentation.
  • Motivated, energetic, and able to thrive in a fast-paced environment.
  • A natural leader with a warm, positive, people-focused approach.
  • Solutions-driven with a proactive and “can-do” attitude.

     

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.