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Audio Visual Manager

The Ritz-Carlton Grand Cayman
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Audio Visual Manager

Responsible for the overall management of the Audio Visual Department. Collaborates with Sales, Convention Managers, and Event Managers to develop and coordinate convention events at the property.  Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department and participates in the development of the department’s budget and supports the management of the profit and loss statemen, Understands the impact of Event Technology operations on the overall property financial goals and objectives and manages activities to maximize results. The position ensures the highest level of service during events by executing all activities based on Standard Operating Procedures and strives to achieve and continuously improve guest and associate satisfaction.  Responsible for the overall employee satisfaction for the Department. Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audiovisual consulting companies.

Qualifications and Skills:

  • 2-year degree from an accredited university in Communication, Computer and Information Science, or related major; 5 years managerial or Supervisor experience in the audio-visual operations or related professional area; technical training in audio/video/lighting equipment. OR

    High school diploma or GED; 5 years Managerial or Supervisor experience in the audio-visual operations or related professional area. 

  • Ability to deliver outstanding customer service while working under stress
  • Great communication & people skills
  • Ability to work with and lead a multi-cultural team
  •    Must be able to work indoors as well as outdoors
  •    Experience in a 5 Diamond/5 Star luxury property preferred

 

 

This is a corporate/above property job code and a central job description is not available. Please work with your human resources partner to obtain or create the appropriate job description for this role.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.