Bell/Door Attendant

Who are we looking for?

Are you passionate about customer service and creating memorable guest experiences? As a Bell Attendant, you will be one of the first team members to welcome our guests, playing a key role in creating an outstanding first impression and ensuring an exceptional experience throughout their stay.

If you are a dynamic, professional, and service-oriented individual with a positive attitude and a passion for luxury hospitality, this is an excellent opportunity to develop your career at one of Europe's most prestigious resorts.

 

Your responsibilities will include...

• Welcome guests in a warm, professional, and personalized manner upon arrival and departure from the resort.

• Assist with the transportation, loading, and unloading of luggage while ensuring the proper care and handling of guests' belongings.

• Escort guests to their rooms, providing information about the resort's facilities, services, and available experiences.

• Manage luggage storage, delivery, and retrieval in accordance with established procedures.

• Respond to guest requests efficiently, courteously, and professionally.

• Provide general information about the hotel, services, restaurants, activities, and local attractions.

• Coordinate with the Front Office and other departments to ensure a seamless and personalized guest experience.

• Handle the delivery of messages, packages, mail, and other items according to company standards.

• Maintain assigned work areas in a clean, organized, and presentable condition.

• Ensure luggage carts and other work equipment are maintained and in proper working order.

• Respond promptly and effectively to requests for assistance from guests and colleagues.

• Assist with managing guest and vehicle traffic flow when required.

• Comply with The Ritz-Carlton's service, safety, and quality standards.

• Protect the confidentiality of guest and company information.

• Report any accidents, injuries, incidents, or unsafe working conditions in accordance with established procedures.

• Maintain positive working relationships and collaborate effectively with other resort departments.

• Anticipate guest needs and exceed expectations by delivering exceptional service.

• Perform other reasonable job duties as requested by supervisors or management.

 

What we're looking for in you...

• High School Diploma, Secondary Education Certificate, or equivalent.

• Previous experience in customer service, hospitality, tourism, or service-related positions is preferred.

• Strong guest service orientation and passion for hospitality.

• Ability to work effectively within a dynamic and multicultural team environment.

• Excellent communication and interpersonal skills.

• Professional, friendly, and proactive attitude.

• Good physical condition and ability to handle and transport luggage.

• Ability to multitask and remain calm under pressure.

• Flexibility to work rotating shifts, weekends, and public holidays.

• Basic computer literacy.

• Fluency in Spanish and English; additional languages will be considered an advantage.

• Valid work permit for Spain.

 

Preferred Qualifications

• Previous experience in five-star hotels, luxury resorts, or international hospitality brands.

• Knowledge of luxury service standards and personalized guest experiences.

• Education or training in Tourism, Hospitality, or related fields.

• Knowledge of the local destination and key tourist attractions.

• Previous experience working in international and multicultural environments.

 

How we inspire you...

Become part of our team and contribute to the success of one of Europe's most prestigious resorts. Your professionalism and commitment to excellence will help create exceptional experiences for our guests and corporate clients at The Ritz-Carlton Tenerife, Abama.

• Attractive salary package aligned with your experience and responsibilities within a leading luxury hospitality company.

• Travel around the world across our more than 9,500 hotels with exclusive employee rates through our "Explore Rate" program. These benefits also extend to your family, partner, and parents.

• Enjoy a 20% discount on Food & Beverage offerings at our more than 9,500 hotels worldwide.

• Enjoy a 50% discount on our own culinary offerings.

• Did you know that residents of Tenerife may receive up to 75% discounts on flights?

• Extensive corporate benefits with numerous discounts for leisure activities and travel.

• Special birthday surprise on your special day.

• Enjoy a unique resort stay experience after one year of service with us.

• We provide 13th and 14th month salary payments.

• Innovative training concepts supporting your professional growth, including access to our own learning university.

• Career development opportunities and advancement prospects within an international company.

• Complimentary meals provided in our employee dining facility.

• No need to worry about uniforms (where applicable). We provide and clean your professional attire.

• We love celebrating our employees through team outings, employee appreciation events, Employee Week celebrations, anniversaries, and much more.

• We actively support our community through various social responsibility initiatives and encourage you to participate.

• Your health is one of our top priorities, which is why we offer comprehensive occupational healthcare services.

(All benefit and incentive programs are subject to individual company regulations. Tax and social security laws apply, and any applicable deductions will be processed through payroll. Participation in these programs does not constitute a legal entitlement, and the employer reserves the right to amend benefits at any time.)

Have we sparked your interest? Then apply now through Marriott Careers and submit your application documents.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest's stay, the memory remains with them. By attracting the world's finest hospitality professionals who create lifelong memories, we believe everyone succeeds when empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and exceptional luxury service worldwide, and we take pride in delivering excellence in the care and comfort of our guests.

Your role will be to ensure that The Ritz-Carlton Gold Standards are upheld with care and dedication. The Gold Standards are the foundation of The Ritz-Carlton and guide us every day to be better than the day before. It is this foundation and our belief that culture drives success that have earned The Ritz-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values. In return, we promise to provide you with the opportunity to take pride in your work and the people you work alongside.

By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

 

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.