Chef de Rang - Excelsior Hotel Gallia
Excelsior Hotel Gallia a Luxury Collection Hotel MilanPOSITION SUMMARY
The role involves providing exceptional service to guests by serving food courses and alcoholic beverages in accordance with established standards. The candidate will be responsible for setting tables based on the type of event, answering questions about menu selections, and ensuring clear communication with the kitchen regarding menu details, wait times, re-cook orders, and product availability. They will also manage special requests, allergies, and dietary needs, ensuring a personalized experience for every guest.
In addition to food service, the position requires handling bar operations, including the preparation and serving of alcoholic and non-alcoholic beverages, such as cocktails, following quality standards and guest preferences. The candidate will record transactions in the MICROS system at the time of order, check in with guests to confirm satisfaction throughout the meal and beverage service, and maintain cleanliness and organization of work areas, including glassware and equipment. Closing duties include restocking items, turning off lights, and ensuring all areas are properly secured. The role also involves presenting accurate checks to guests and processing payments efficiently.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: at least1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.