Chief Engineer

JOB SUMMARY

Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.

 

CANDIDATE PROFILE 

 

Education and Experience

• Engineering Degree/Diploma in any any engineering field or equivalent required

OR

• Must have minimum 5 Years experience with The Ritz-Carlton or another hotel company in the engineering department in a similar position

 

CORE WORK ACTIVITIES

 

Maintenance & Repairing

• Assist Asst. Director of Engineering in preparing administrative reports, budgets, etc. as required.
• Assist Asst. Director of Engineering in leading daily line-ups to ensure the Ritz-Carlton philosophy is known and energized by all staff members; participate in weekly/monthly departmental meetings.
• Support TQM, lead problem solving team meetings, manage Good Idea Boards and strive to continuously improve.
• Attend necessary meetings and functions (in the absence of Asst. Director of Engineering) to support and provide input towards the success of the hotel.
• Maintain knowledge of hotel features/services, hours of operation, daily house count and expected arrivals/departures, etc. to ensure work orders are scheduled around critical times.
• Review daily log books prior to the shift starting and discuss any opportunities with the ADOE before delegating work assignments.
• Conserve energy by maintaining the utility management program.
• Inspect and maintain all building systems and life safety systems to ensure minimum down-time, expense and discomfort to our guests.
• Interview and select applicants as needed, utilizing the Quality Selection Process.
• Ensure employees maintain safe conditions and procedures in work areas and other associated areas; ensure each employee successfully completes the Training Certification Process and reviews all departmental safety information (i.e. JSAs and MSDSs).

Leadership

• Lead and direct the rest of the Engineering team.
• Monitor system, equipment and coordinate with internal and external Maintenance Request to rectify the situation immediately.
• Perform tasks of the Asst. Director of Engineering in his absence.
• Motivate staff members to achieve common goal.
• Promote positive work environment.
• Be firm and fair with the team.
• Maintain and review hotel SOPs.
• Continuous look for ways to improve engineering services.

 

Training and Development of Others

• Perform ad hoc on-the-job individual and team trainings as needed to ensure that all team members have the adequate knowledge and coordinate with Engineering Team to rectify any lack in knowledge immediately.
• Drive the Engineering Brand Standards and appropriate engagement and communication with guests and colleagues.
• Proactively participate and assist the Engineering Management to plan and carry out Maintenance and Repairing of the system and Equipments.

 

Communication

• Ensure that all pertinent information is provided to Concern departments, guests and colleagues.
• Ensure that all communication with departments, guests and colleagues is complete, accurate, engaging and positive.
• Maintain confidentiality of all guest information.
• Attend daily line-ups and communicate all challenges and successes with the rest of the team.
• Promptly, accurately and consistently report all maintenance program and how they were carried out.
• Attend designated meetings.
• Act as the point of contact for other departments for all Engineering related issues.
• Ensure and emphasize prompt solutions and reporting of any maintenance/repairing during the shift. Ensure that the challenge is escalated to ADOE/DOE/General Manager if need be and ensure that all such incidents are discussed in the next line-up and in departmental meeting.

 

Other

• Plan and schedule work for the team ensuring proper distribution of assignments and adequate staffing, space and facilities for subsequent performance of duties. 
• Successfully develops and implements short term and small-scale projects. Accurately estimates and request resources required to successfully achieving goals.
• Promote open-door policy among staff members; Identify and resolve performance problems not in line with company standards; consistently apply hotel standards/procedures in evaluation and discipline of staff; administer fair employee performance appraisals in a timely manner.
• Achieve objectives through direction and delegation.
• Set standards for the department in image, appearance and grooming; properly represent the company and the profession to outside organizations; return business telephone calls the same day.
• Manage the purchasing, inventory and price value relationship of all parts and tools.
• Coordinate carpentry projects and control all painting and decorating projects.
• Oversee maintenance of plumbing systems, grounds and landscaping, swimming pool water features, the central plant, HVAC systems, kitchen facilities, refrigeration systems, laundry facilities, electrical systems, sewage systems.
• Maintain the guest rooms and public area utilizing the preventive maintenance program.
• Learn, understand and energize The Ritz-Carlton Gold Standards among engineering staff.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
• Conduct periodic inspections of the hotel buildings and facilities to determine repair needs; establish and coordinate programs of preventive maintenance.
• Ensure all the CARE Program is carried.
• Determine priorities for the enhancement, repair and modification of building facilities and equipment; develop five-year plan for enhancement and maintenance of facilities and communicate needs to the Asst. Director of Engineering.
• Ensure that all work performs to the Ritz-Carlton standards.
• Effectively communicates with staff in verbal or written form, listens and observes to ensure compression and keeps staff well informed.
• Consistently sets high standards of quality. Team members demonstrate commitment to provide quality service, establishes and monitors procedures designed to measure quality, and recommends improvements based on experience and feedback obtained.
• Prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations and/or conclusions. 
• Recommend various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules. 
• Inspect completed work to ensure compliance with blueprints, specifications, instructions and applicable federal, state and local codes; direct any rework or modification. 
• Consistently sets high standards of quality. Team members demonstrate commitment to provide quality service, establishes and monitors procedures designed to measure quality, and recommends improvements based on experience and feedback obtained.
• Report any unusual finding or safety hazards immediately to the Asst. Director of Engineering.
• Understand and practice hotel emergency fire procedures.
• Assist the Asst. Director of Engineering to conduct the department meetings.
• Follow all department procedures and instructions.
• Learn, understand, and energize the Ritz-Carlton Philosophy, and Gold Standards.

#LI-NS1

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.