Cluster Assistant Loss Prevention Manager - African Pride Melrose Arch, Autograph Collection® and Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch®

POSITION SUMMARY

Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property.  Maintains logs, certifications and documents required by law and Standard Operating Procedures.  Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. 

Conduct key control audit, monitor electronic key boxes, issue/receive master keys, radios and beepers; ensure the safekeeping of these items. Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions and alarm systems. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Resolve safety hazard situations. Escort unwelcome persons from the property. Report to scenes of illegal activities. Call for assistance using proper code responses. Maintain confidentiality of all reports/documents; release information only to authorized individuals. Provide proper paperwork to employees requiring outside medical treatment. Type, proofread and copy security reports. Assign and ensure work tasks are completed on time. 

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure quality assurance expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 kilograms without assistance and objects weighing in excess of 50 kilograms with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: Grade 12, Relevant Security and/or Surveillance Courses

Related Work Experience: Fire, Life & Safety, First Aid, IODs, Audits, Incident Reporting, Investigations & CCTV monitoring.

Supervisory Experience: At least 2 years' experience