Cluster Group Housing Supervisor

Description

Summary:
Overseeing and answering questions from coordinators while making decisions on authorizations in lieu of a manager. In this position you will support event managers by confirming, coding, and processing reservations in multiple reservation systems.

Responsibilities:
•Turnover Process: Making systems more “Marriott Place”; adding overflow/multiple hotels to each booking in MARSHA and Passkey and responsible for Select Service Convention Calendar
•Oversee Coordinators in completing coversheets/resumes in timely manger
•Passkey Controller: Uploading Campaigns/Smart Alerts, controlling bundles/libraries, checking inventory, cleaning out reservation errors prior to weekly SCRUB meetings, etc.
•Lead for direct bill: handle all direct bill requests and check availability along with making these reservations and communicate with accounting for direct bill approval.
•Control Room Type Inventory between all properties
•Review and charge group No-Shows for JW
•Creating LSOP’s for Group Housing Department as “Marriott Place” Lead for Eli Lilly and NCAA for JW. Oversee the process and execution of NCAA and Lilly for Select Service Properties
•Manage rooms-only blocks
•Within a year, have Supervisor and Coordinators trained on all systems including: Passkey, MARSHA, PMS, Fosse, Delphi, and CI-TY
•Manage CREW Lines: Southwest & Fedex Monthly
•Assisting Event Managers in making sure all coversheets/resumes are accurate; weekly check
•Ensure all variance reports, around the block audits, and final pickup reports are accurate
•Weekly audit of groups being built in Passkey, MARSHA, PMS, and Fosse
•Responsible for Group Housing Coordinator schedules and vacations and be the lead in the event of any absences

Other information:
COMPETENCIES
•Analysis Skills
•Judgement/Decision Making
•Experience
•Track Record
•Stress Management
•Customer Focus
•Team Player
•Communications-Written
•Communications-Oral
•Coaching
•Accountability
•Team Building

SKILLS
Must have CI/TY, Marsha, PMS, and Group Max experience

EDUCATION/EXPERIENCE
College Degree preferred

WORKING CONDITIONS
Requires sitting at a desk for 8-10 hours a day working mostly on a computer and answering phones.

Additional Information: This hotel is owned and operated by an independent franchisee. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.