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Cluster Group Reservations Agent

AC Hotel Melbourne Southbank
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At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC provides everything you need and nothing you don’t. Be a part of our global tribe and work with like-minded people. 

We are seeking a Group Reservations Agent (Cluster) to support AC Hotel Marriott Southbank and Melbourne Marriott Docklands Hotels in a Full Time role. 

 

What you will do 

Reporting directly to the Reservations Manager, we are looking for an experienced and dynamic Reservations Agent. Responsibilities include but are not limited to: 

  • Handling and processing reservations and inquiries from all booking channels

  • Pre-arrival check to ensure guest history is linked and relevant booking information is updated. 

  • Action room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations.

  • Follow up on No-Shows and late cancelations and process charges appropriately

  • Analyse and update all guest requests that are tailored to their requirements 

  • Assist and coordinate guest bookings, engaging with them and exceeding their expectations 

  • Build and strengthen relationships with existing and new customers to enable future bookings 

  • Liase with other like-minded departments to deliver service excellence with each customer experience 

  • Complete reservation administration tasks and offer general support to the team 

  • Close communication with relevant teams to ensure every guest has a smooth arrival experience. To share any special guest information, preferences and instructions within the Reservations Team as well as with other departments 

  • To have extensive knowledge of all hotel services and facilities to be ready to answer questions from in-house and outside guests 

 

 

What we are looking for 

  • Previous experience in a Reservations role

  • Previous experience in hospitality or hotel environment 

  • Knowledge of the Opera PMS system 

  • Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook 

  • Exceptional attention to detail 

  • Excellent verbal and written communication skills and interpersonal skills 

  • Ability to multitask and work productively in a busy environment 

 

Perks, Rewards, Motivations 

  • Discounts on hotel rooms including all properties within the Marriott International group  

  • Discounts on food & beverage across all our hotels 

  • The best hotel training opportunities by Marriott International 

  • Recognition programs to keep you motivated  

  • Wellbeing & mindfulness programs to ensure you stay healthy 

 

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others. 


Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.