Cluster Senior Sales Manager

Marriott International’s Managed hotels in the Central London Cluster seek a dynamic, creative and customer focused Cluster Senior Sales Manager for five properties:

• London Marriott Hotel County Hall
• London Marriott Hotel Kensington
• London Marriott Hotel Marble Arch
• London Marriott Hotel Maida Vale
• London Marriott Hotel Regents Park

JOB SUMMARY

We are seeking a Cluster Senior Sales Manager responsible for proactive business development and account management of corporate groups, meetings & events, and business transient segments. In this role, you will uncover new customers, foster long-term relationships, and deliver exceptional customer service with a solutions-focused approach.

As a key driver of revenue growth, you will bring a strategic mindset, strong commercial acumen, and the ability to identify and manage complex new opportunities and create tailored solutions that exceed client expectations. 

DAY-TO-DAY RESPONSIBILITIES 

• Identifies and pursues new business opportunities for all five Cluster Hotels, generating leads within the corporate segment across group, catering, and business transient. 
• Develops and strengthens relationships with existing accounts to foster long term partnerships and ensure repeat business.
• Takes ownership of deployed segment and drives new initiatives to generate enquiries and increase enquiry conversion.
• Work in alignment with the hotels’ strategic priorities, ensuring sales efforts support overall business goals.
• Collaborates with the cluster team, hotel teams and wider sales teams (such as Area and Global Sales) on client activity to maximise client engagement.
• Organises and conducts site inspections and FAM trips; arranges client meetings and activity. 
• Maintains clear communication with hotels and stakeholders on sales activity, progress and results.
• Supports Groups & Events Team with enquiry closure by leveraging experience and expertise of the corporate segment.
• Attends networking and industry events; monitors local, national and international business outlook to deepen knowledge of deployed segments and wider hotel strategies.
• Supports enquiry process and contracts for complex bookings, providing tailored solutions that meet and exceed customer expectations.
• Creates and executes strategic account plans to achieve hotel and individual goals.
• Proven ability to build and maintain strong relationships with multiple stakeholders 
• Maintains accurate and up-to-date account data and reporting 
• Adapts to evolving business conditions; leads tasks and projects assigned by management.

CANDIDATE PROFILE

This is an ideal opportunity for a customer-focused, results-driven sales professional who is passionate about proactive sales and ready to take their next step into a Senior Sales Manager role for multiple hotels.

• Proven experience in a corporate hotel sales role, demonstrating progressive career growth and a pattern of exceptional performance. 
• Demonstrates strong commercial acumen and experience of working with dynamic hotel sales strategies 
• This is a hotel based role; location is driven by client appointments and visibility across the five London Cluster hotels. 

SKILLS & EXPERIENCE

• Strong communication skills with a confident communication style across different channels
• Excellent selling skills and understanding of sales processes from enquiry generation through to contract
• Strong negotiation skills with the ability to problem-solve and seek solutions
• Ability to up-sell products and services and can bring a sale to closure
• Outstanding relationship management skills; ability to develop and maintain relationships with customers, stakeholders and associates 
• Demonstrates tenacity and resilience in business development, consistently seeking new opportunities
• Skilled in implementing successful sales strategies and executing account plans for multiple hotels
• Proven experience of corporate group, catering and transient business sales 
• Highly organised with excellent time management skills in a fast-paced, dynamic environment
• Demonstrates strong leadership qualities and sound decision-making skills to drive results 
• Understands revenue management principles and account profitability
• Proficient in standard software applications and hotel systems