Complex Sales Manager

About US

The Courtyard Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Courtyard is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Overview

Assist the Director of Sales by reaching the agreed upon business travel revenue goals, in particular by soliciting national accounts.

Essential Duties and Responsibilities

• Solicit new and existing accounts to meet/exceed business travel revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.

• Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales.

• Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.

• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts.

• Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.

• Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.

• Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required.

• Attend trade shows, community events and industry meetings.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills      

• 3+ years of past sales experience preferred.

• Hotel experience preferred.

• Advanced knowledge of market trends, competition and key customers of the hotel.

• Must have experience in business travel at a similar size and quality hotel.

• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.