Concierge

Join the team at W Melbourne – part of Marriott International’s luxury portfolio – where we ignite curiosity, expand worlds, and create bold guest experiences. If you’re ready to kickstart your hotel career in a vibrant, design-led environment, we’d love to hear from you.

About the Hotel - W Melbourne

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Why Choose W Melbourne? 

• Competitive Pay & Annual Reviews – reviewed every July
• Mentor & Buddy Program – we set you up for success
• Career Growth – global and interstate opportunities with Marriott International
• Prime CBD Location – steps from public transport and parking
• Birthday Perks – enjoy your special day with a paid day off
• Exclusive Discounts – 35% off food & beverages at W Melbourne + global Marriott room discounts
• Community Engagement – join W Melbourne’s Take Care initiatives and make a difference
• Award-Winning Workplace – Great Place to Work certified, with celebrated restaurants, bars, and event spaces
• Referral Bonus – bring your friends and work alongside your tribe

What We Expect of You

• Previous experience in hotel front office is highly regarded.
• Hands-on knowledge of Opera PMS is highly advantageous.
• A proactive, upbeat, and polished approach.
• A passion for creating memorable guest experiences.
• Keen to take on new challenges and grow with Marriott International.
• A balance of professional polish with creative flair, staying true to W’s playful, boundary-pushing brand.

A Glance at What You Will Do

• Respond to guest requests for special arrangements or services using W service standards
• Welcome guests with genuine warmth, energy and a smile, using their names where possible - you’re their first impression of W
• Provide information to guests about the property and surrounding amenities, including special events and activities
• Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local
• Log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns
• Support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family
• Bring our Whatever/Whenever® brand culture to life with every guest interaction

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.