Coord-Housekeeping
The Ritz-Carlton TokyoPOSITION SUMMARY
Responsibility
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms.
- Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.
- 販売済み客室レポートを確認し、客室ステータスの確認、不一致客室の特定、清掃優先順位の判断、およびチェックアウト後の客室ステータス更新を行う
- ハウスキーピング管理業務の日常運営をサポートする
- ハウスキーピング、エンジニアリング、フロントオフィス、ランドリー各部署との連携役（リエゾン）として調整業務を行う
- 不一致客室に関する問題をフロントデスクと連携し、記録および解決を行う
- ハウスキーピングスタッフ向けの客室割り当て表を作成・配布する
- 「Do Not Disturb（お部屋への入室不可）」客室リストの記録、管理、および更新を行う
- 空室かつ未清掃の客室が指定時間までに清掃されるよう管理し、緊急清掃や「Do Not Disturb」解除後の客室の割り当てを行う
- 必要なハウスキーピング関連書類の作成および管理を行う
Requirement
- Professional Business level Japanese proficiency or Native level Japanese proficiency
- Experience in hotel industry is preferred
- At least 1 year of relevant experience
- Commitment, punctuality, good communication skills
- Applicants residing overseas must already possess a valid work visa.
- ビジネスレベル以上、またはネイティブレベルの日本語能力
- ホテル業界での勤務経験があれば尚可
- 関連業務において1年以上の実務経験
- 責任感があり、時間厳守ができ、優れたコミュニケーション能力をお持ちの方
- 海外在住応募者の場合、有効な就労ビザが必要となります
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.