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Credit Manager

Singapore Marriott Tang Plaza Hotel
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JOB SUMMARY

Responsible for all credit-related activities within the hotel, including oversight of Accounts Receivable, credit evaluation, collections, compliance with internal controls, and ensuring adherence to company-wide control procedures as outlined in the Risk Assessment Audit areas. Ensures aging, credit approvals, refunds, deposits, and system access are managed in compliance with policy.

 

JOB DUTIES AND RESPONSIBILITIES

  1. Oversee Accounts Receivable staff and ensure compliance with all control procedures.
  2. Review AR Aging weekly and ensure overdue accounts are followed up with documented actions.
  3. Ensure monthly AR Aging detailed reviews are completed by DOF as required.
  4. Ensure all credit applications follow LSOP, including reference checks and proper approvals.
  5. Review group accounts daily and ensure routing accuracy and PM clearing within required timelines.
  6. Manage advance deposits, ensuring timely posting, review of unapplied deposits, and compliance with SOP guidance.
  7. Ensure segregation of duties in payment posting, receipt, and deposit preparation.
  8. Ensure proper management of payment platforms and that only authorized personnel have access.
  9. Ensure refund processes follow required verification procedures, including matching to original payment sources.
  10. Ensure password protection and security of credit card terminals and proper inventory control.
  11. Ensure user access rights in systems align with job responsibilities and maintain least‑privilege access.
  12. Ensure confidential data (PII and PCI) is stored, handled, and disposed of securely per global policy.
  13. Chair monthly Credit Meetings and provide actionable insights based on control reviews.
  14. Train and develop A/R, Front Office, Sales, and Catering staff on credit and control procedures.
  15. Maintains good inter-departmental relations and good communication skills.

  16. Cashiering Handling:

    • Process all payment types such as room charges, cash, cheques, pure payment, debit, or credit.

    • Process all transaction postings (rebates, miscellaneous charges, paid-outs).

    • Blind drop at end of the shifts.

    • Provide cash change to guests.

    • Obtain manual authorizations and follow all accounting procedures when computer system is down.

    • Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.

17. Responsible for any duties as may be assigned by the Director of Finance.

 

JOB REQUIREMENTS

  • Bachelor’s Degree in Finance and Accounting, or a Full Time Accounting Diploma attained.
  • Minimum of 3 years’ experience in a managerial role overseeing Credit and Accounts Receivable operations.
  • Hospitality or hotel industry experience is preferred. 
  • Proficient in using Microsoft Office applications and Outlook Email.
  • Great understanding of Credit and Accounts Receivable processes.
  • Great knowledge to using Opera PMS and Micros POS systems.
  • Demonstrates great leadership ability.
  • Great interpersonal and communication skills.
  • Able to work effectively with management and team members at all levels.
  • Highly committed, diligent, and detail‑oriented.
  • Great multitasking skills and ability to perform under pressure.
  • Deadline‑driven with strong follow‑through.
  • Proactive, resourceful, and comfortable taking on challenges.
  • Able to work independently in a fast‑paced, dynamic environment.
  • Great planning and organizational capabilities.

 


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.