Destination Services Sales Coordinator
The Ritz-Carlton Grand CaymanPOSITION SUMMARY
Destination Services Sales Coordinator
Main point of contact for Group meeting planners in the Luxury hotel Market, coordination and execution of all of- property needs, host site/planning visits. Support Destination Services Sales Team (e.g., responding to client's emails, typing, conference calls). Prepare sales-related documents throughout the sales process (e.g., proposals, Estimates, Contracts,). Promote awareness of brand image internally and externally. Formulate marketing material and information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to The Ritz Carlton. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about on and off-property facilities/services (e.g., hours of operation, maximum and minimum capacities, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
The Ideal Candidate would have:
* More than two (2) years in luxury experience within a 5 star hotel is required
* Excellent communication skills, oral and written, in English
* Flexible schedule; including weekends and public holidays.
* Enjoys contributing to teams, by accomplishing results of Department
* Focusing on overall Meeting & Special Event Divisional Goals.
* Knowledge of software (MS Office), possesses & systems knowledge (Delphi, Opera, eDestin, MICROS) would be a plus.
* Be able to work within a cohesive team and work with minimal supervision
* The ability to assist in establishing sales objectives by forecasting and developing annual sales quotas for department; projecting expected sales volume and profit for existing and new products.
* Ability to support the operations team in off-property executions of activities, transportations and dining
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.