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Duty Manager

laila Seychelles a Tribute Portfolio Resort
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Additional Information: This hotel is owned and operated by an independent franchisee, Jumeau River Development Company Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

The Duty Manager is responsible to contact guests during operational hours. The role involves supervising hotel operations, handling guest concerns, ensuring service standards are maintained, supporting department heads, and responding to emergencies or operational issues when necessary.
 
The Duty Manager plays a key role in maintaining guest satisfaction, operational efficiency, and adherence to hotel policies and standards.
  • Oversee the smooth operation of the hotel during assigned shifts.
  • Ensure high standards of guest service and hospitality are consistently maintained.
  • Handle guest complaints, concerns, and special requests professionally and efficiently.
  • Conduct regular inspections of public areas, guest rooms, and operational departments to ensure cleanliness, safety, and service quality.
  • Coordinate with all departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
  • Support and supervise associates on duty and provide operational guidance where required.
  • Monitor arrivals, departures, VIP guests, group movements, and special events.
  • Ensure compliance with hotel policies, procedures, health & safety, and brand standards.
  • Prepare daily operational reports and record incidents, complaints, and important occurrences.
  • Assist in emergency situations and ensure proper procedures are followed.
  • Resolve operational issues promptly to minimize disruption to guests and operations.
  • Assist with staff training, coaching, and performance monitoring when required.
 
Qualifications:
  • Diploma or Degree in Hospitality Management or related field preferred.
  • Previous experience in hotel operations or supervisory role.
  • Strong leadership and problem-solving skills.
  • Excellent communication and interpersonal abilities. Ability to work flexible shifts, including weekends and public holidays.
  • Good knowledge of hotel operations and customer service standards.
  • Computer literacy and familiarity with hotel management systems.
  • Ability to work under pressure and handle challenging situations professionally.
  • Leadership and teamwork
  • Customer service orientation
  • Decision-making skills
  • Conflict resolution
  • Time management
  • Attention to detail
  • Professionalism and integrity

This company is an equal opportunity employer.

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