Responsibilities:
•Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the Hotel Improvement Plan.
•Type Banquet Event Orders, resumes and cover sheets and distribute to the appropriate hotel departments. Produce all correspondence in a professional manner.
•Handle special projects from the Event Management Director/Managers.
•Responsible for tracking and maintaining purchase orders and invoices.
•Log and file turnovers from Sales.
•Attend BEO meeting when necessary.
•Coordinate and handle affiliate groups with Event Manager’s supervision.
•Arrange in-house meetings including blocking space and creating the BEO.
•Type post-con reports and critiques.
•Create house accounts in PMS and bookings in Delphi.
•Always answer the telephone within three rings with a smile and answer questions accordingly or transfer.
•Call customer for guarantee number and enter in Delphi.
•Complete order form for amenities, electrical service, security, telecom and parking vouchers.
•Have knowledge and familiarity with hotel facility.
•Have effective communication skills.
•Ensure security and confidentiality of all guest and hotel information and material.
•Maintain a clean and orderly work area in accordance with hotel standards.
•Attend work on time as scheduled and adhere to attendance policy.
•Participate in daily preshift.
•Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.
•Promote teamwork and associate morale.
•Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).
•Follow proper key control procedures.
•Perform other duties as assigned.
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Other information:
COMPETENCIES
•Job Knowledge
•Flexibility/Adaptability
•Quality of Work
•Perseverance
•Quantity of Work
•Organization Skills
•Guest Focus/Customer Service
•Effort
•Reliability/Dependability
•Judgment/Problem Solving
•Motivation/Initiative
•Cooperation/Teamwork
SKILLS
•Must pass certification quiz/test for position.
•Knowledge of Excel and Word
EDUCATION/EXPERIENCE
•Experience with PMS and Delphi is a plus
WORKING CONDITIONS
•Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 25 lbs occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
FULL TIME BENEFIT OVERVIEW
•Medical, Dental, and Vision
•Life Insurance
•Employee Assistance Program (EAP)
•401(k)
•Vacation and Paid Time Off (PTO)
•Tuition Reimbursement
•Complimentary and Discounted Rooms
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