Events Manager

Key Responsibilities

• Lead the Events & Banquets operation, ensuring excellence in execution and delivering memorable experiences for guests and clients.
• Plan, coordinate, and oversee social events, corporate functions, weddings, brand activations, and VIP experiences, ensuring the highest standards of quality and service.
• Review, validate, and ensure the accurate communication and execution of all Banquet Event Orders (BEOs).
• Collaborate closely with Sales, Culinary, Restaurants, Bars, Stewarding, Front Office, and Engineering teams to ensure seamless event execution.
• Manage staff scheduling, team productivity, labor costs, and overtime control to drive operational efficiency.
• Monitor key performance indicators (KPIs), guest satisfaction scores, service quality, and financial results.
• Develop, coach, and engage team members, fostering a culture of high performance, hospitality excellence, and continuous improvement.
• Ensure compliance with Marriott International and W Hotels standards, as well as food safety, health, and workplace safety regulations.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 2 years of leadership experience in Events, Banquets, or Food & Beverage operations within a luxury hotel environment.
• Advanced or fluent English (mandatory).
• Proficiency in hotel management systems and Microsoft Office Suite.
• Flexibility to work varied schedules, including weekends and holidays.
• Proven experience leading and developing multidisciplinary teams.

Technical Skills

• Event and banquet operations management.
• BEO planning, review, and execution.
• Cost control, budgeting, and productivity management.
• Workforce planning and labor management.
• Solid knowledge of food & beverage operations, event setups, and service protocols.
• Ability to monitor and analyze quality, performance, and guest satisfaction metrics.

Behavioral Competencies

• Inspiring and people-focused leadership.
• Excellent communication and interpersonal skills.
• Strong organizational and prioritization abilities.
• Sound decision-making skills in fast-paced and high-pressure environments.
• Analytical mindset with a strong results orientation.
• Proactive approach with a strong sense of ownership and accountability.
• Creativity and a passion for delivering exceptional guest experiences.
• Ability to build, motivate, and retain high-performing teams.

Preferred Qualifications

• Previous experience within Marriott International properties.
• Knowledge of LQA, Forbes Travel Guide, or Leading Hotels of the World standards.
• Experience in luxury or lifestyle hotel environments.
• Proven track record managing large-scale corporate, social, and entertainment events.