Executive Housekeeper

JOB SUMMARY

The Executive Housekeeper is responsible for the overall leadership, strategic direction, and operational management of the Housekeeping department, including guestrooms, public areas, laundry, and recreation/health club areas where applicable. This role ensures the highest standards of cleanliness, maintenance, and presentation across all areas of the property in alignment with brand standards. The Executive Housekeeper drives exceptional guest and employee satisfaction while maintaining strong financial performance, operational efficiency, and a culture of service excellence.

KEY RESPONSIBILITIES

1.Pre-Opening Planning & Setup

• Lead the establishment of the Housekeeping department from pre-opening phase through hotel launch.
• Develop and implement all housekeeping SOPs, LSOPs, and brand standards in alignment with company requirements.
• Conduct deep cleaning, snagging, and final readiness inspections of guestrooms, public areas, and back-of-house spaces prior to opening.
• Coordinate with Project, Engineering, and Procurement teams to ensure timely setup of all guestrooms and operational areas.
• Source, order, and manage initial inventory of linen, guest supplies, cleaning equipment, and uniforms.
• Support mock-up room setup and ensure rooms meet brand presentation standards before handover.
• Recruit, onboard, and train the housekeeping team ahead of opening.

2. Operational Leadership & Housekeeping Management

• Oversee daily housekeeping operations across guestrooms, public areas, recreation facilities, and laundry.
• Establish and implement cleaning schedules, room assignment processes, and productivity standards.
• Ensure effective communication of room status with Front Office for smooth operations.
• Collaborate with Engineering to ensure preventive maintenance and timely resolution of issues.
• Implement and maintain a comprehensive inspection program to ensure quality standards are achieved consistently.
• Ensure all team members have necessary resources, equipment, and supplies to perform efficiently.

3. Financial Management & Pre-Opening Budget Control

• Develop and manage the pre-opening and operational housekeeping budgets, including CAPEX and OPEX.
• Monitor inventory levels, consumption, and shrinkage to maintain cost efficiency.
• Establish par levels and inventory control systems for linen, supplies, and chemicals.
• Support forecasting and staffing models aligned with occupancy and business levels.
• Identify cost-saving opportunities without compromising quality or brand standards.

4. Guest Experience & Service Excellence

• Ensure all guestrooms and public areas reflect the highest standards of cleanliness, presentation, and brand compliance.
• Implement guest service standards and cleaning protocols prior to opening.
• Address guest feedback and service recovery promptly and professionally.
• Drive a culture of exceptional service and attention to detail within the team.
• Work closely with Front Office and F&B teams to deliver seamless guest experiences.

5. Leadership & Team Development

• Recruit, lead, and develop a high-performing housekeeping team for hotel opening and ongoing operations.
• Design and deliver pre-opening training programs, including brand standards, cleaning procedures, and service culture.
• Set clear expectations, performance standards, and productivity benchmarks.
• Foster a positive, inclusive, and motivated team environment reflective of Fijian hospitality values.
• Conduct ongoing coaching, feedback, and performance evaluations for team members.

6. Human Resources & Workforce Planning

• Develop departmental organization structure and staffing plans aligned with business needs.
• Support recruitment, hiring, onboarding, and training of all housekeeping employees.
• Ensure compliance with company policies, disciplinary processes, and labor laws.
• Promote employee engagement, retention, and development.
• Participate in workplace investigations and ensure safe working practices.

7. Health, Safety & Compliance

• Ensure strict adherence to health, hygiene, and safety standards, including chemical handling and sanitation protocols.
• Implement workplace safety procedures and conduct regular risk assessments.
• Ensure compliance with brand standards, regulatory requirements, and environmental sustainability practices.
• Lead audits and readiness checks for brand inspections and opening certifications.

8. Continuous Improvement & Opening Readiness

• Conduct regular audits to identify gaps and implement corrective actions prior to opening.
• Lead trial runs, soft opening preparations, and operational readiness exercises.
• Establish performance tracking systems for cleanliness scores, productivity, and service quality.
• Drive continuous improvement initiatives to enhance operational efficiency and guest satisfaction

OUR BENEFITS

• Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends.
• Career growth and development through Marriott’s global learning and training programs.
• Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity.
• Duty meals provided.
• Associate transportation provided.
• Applicable Bonus for Management role 
• Relocation Benefit for Overseas candidates 

QUALIFICATION AND EXPERIENCE

• Diploma or Degree in Hospitality Management, Hotel Management, or a related field from a recognized institution.
• Minimum 4–6 years of progressive experience in Housekeeping operations, with at least 2–3 years in a supervisory or leadership role within a hotel or resort environment.
• Previous experience in resort or luxury hotel operations will be an advantage.
• Strong understanding of housekeeping standards, cleaning procedures, sanitation, and quality assurance practices aligned with international hotel brands.
• Proven experience in managing large teams, including room attendants, public area attendants, and laundry staff.
• Demonstrated ability in budget management, cost control, inventory management, and forecasting within housekeeping operations.
• Familiarity with hotel systems (e.g., Opera or similar PMS) and housekeeping coordination processes with Front Office and Engineering teams.
• Sound knowledge of Workplace Health & Safety standards, hygiene regulations, and compliance requirements relevant to Fiji hospitality operations.
• Strong leadership, communication, and interpersonal skills with the ability to train, motivate, and develop team members.
• Ability to work flexible hours, including weekends and public holidays, in a fast-paced resort environment.
• Local knowledge of the Fiji market and culture, with the ability to deliver warm, authentic Fijian hospitality experiences.