Executive Housekeeper

JOB SUMMARY

Sheraton Port Moresby Stanley Hotel & Suites is seeking an experienced and passionate Executive Housekeeper to lead our Housekeeping operations and ensure our guests experience the highest standards of cleanliness, comfort, presentation and service.

Reporting to the hotel leadership team, the Executive Housekeeper will provide overall direction and leadership across guest rooms, public areas, laundry, uniform room, linen management and designated back-of-house areas.

This is a key leadership position responsible for departmental performance, workforce planning, quality assurance, guest satisfaction, budgeting, associate engagement and continuous improvement.

As a leader within Sheraton, you will bring our values of Welcoming, Assured and Community to life by creating exceptional experiences for guests and associates, leading with confidence and professionalism, and building a culture of teamwork, respect and shared success

CANDIDATE PROFILE 

We are looking for a confident and experienced Housekeeping leader who is passionate about hospitality and takes pride in creating exceptional guest experiences.

The ideal candidate will demonstrate:

• Strong leadership and people management skills.
• Proven experience managing Housekeeping operations within a hotel or hospitality environment.
• Strong knowledge of guestroom, public area, laundry, linen and cleaning operations.
• A high level of attention to detail and commitment to quality.
• Excellent communication and interpersonal skills.
• Strong organizational and planning abilities.
• Experience with workforce planning, rostering and labour management.
• Understanding of departmental budgets, payroll and cost control.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities in a fast-paced hotel environment.
• A hands-on and collaborative leadership style.
• Commitment to associate development, engagement and succession planning.
• Strong understanding of workplace health and safety, hygiene and hotel operating standards.
• Professional presentation and a genuine passion for hospitality.

Education and Experience

• 2-year degree from an accredited university or institution in Hotel and Restaurant Management, Hospitality, Business Administration or a related field; and
• Relevant hospitality experience will be highly regarded.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.