F&B Attendant - Lollo

Are you excited to work and create epic moments for guests at our multi-award-winning venues?

Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!

About the Hotel - W Melbourne

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

About the Venue - LOLLO

Lollo is our Italian Restaurant responsible for serving our remixed luxury buffet breakfast, along with a la carte lunch and dinner, while Bar Lollo services Italian Spuntini (small bites). We service our in-house W guests and the local corporate and Melbourne CBD community.

Under Chef de Cuisine Xavier Tocco, this is the perfect venue to grow your career with our service foundations built around being kind, respectful and transparent.

Why Choose W Melbourne? 

• Competitive Market Salary & Annual Reviews: benefit from a competitive salary with a salary review every July.
• Exclusive Discounts: generous food & beverages at all Marriott-managed hotels + global Marriott room discounts + 600+ local retailers discounts - all to treat yourself and your loved ones.
• Mentor & Buddy Program: we set you up for success with our onboarding program, monthly check-in and development planning.
• Career Growth: global and interstate opportunities with Marriott International, across nearly 40 distinct brands in 143+ countries
• Prime Melbourne CBD Location: steps from public transport and parking
• Birthday Perks: enjoy your special day with a paid day off!
• Community Engagement: join W Melbourne’s Take Care initiatives and make a difference
• Award-Winning Workplace: third-consecutive-year Great Place to Work certified, with celebrated hatted restaurants, bars, and event spaces
• Referral Bonus: bring your friends and work alongside your tribe

What Sets You Up for Success

• Experience in a dynamic restaurant setting is highly valued.
• A proactive and upbeat demeanor that inspires excellence.
• Keen to take on new challenges and grow within your career.
• A current Victorian RSA is essential for your role.
• A balance of professional polish with creative flair, staying true to W’s playful, boundary-pushing brand.

A Glance at What You Will Do

• Serve food courses and alcoholic beverages to guests.
• Set tables according to event type and service standards.
• Answer questions on menu selections.
• Communicate with the kitchen regarding menu questions, wait times, re-cook orders, and product availability.
• Relay additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Record transactions in the MICROS system at the time of order.
• Check in with guests to ensure satisfaction with each food course and beverage.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Complete opening & closing duties, including restocking items and turning off lights.
• Present physical and accurate checks to guests and process payments.
• Ensure uniform and personal appearance are clean and professional.
• Anticipate and address guests’ service needs.
• Communicate with clear and professional language.
• Develop and maintain positive working relationships with colleagues.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other team members.
• Perform other reasonable job duties as requested by Supervisors.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.