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FLEX Business Development Manager

Marriott International HQ
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JOB SUMMARY


The Business Development Manager is responsible for achieving outbound call, new account and opportunity generation goals of the Sales Office.  A key focus of the job is to call potential new accounts and re-solicit past business to achieve and/or exceed targeted business development activity and opportunity development objectives. Additionally, the incumbent will ensure an accurate and timely lead turn over to the Large Group, Core Group and/or Select Service & Extended Stay Group and Catering teams in the Sales Office and/or Account Executives after converting cold leads to warm leads.  This position supports Marriott’s Sales & Marketing vision and drives customer loyalty by delivering excellent customer service with each customer interaction. 

 

CANDIDATE PROFILE 

Education and Experience

Required

·       High school diploma or GED; 2 years’ experience in the guest services, front desk, sales and marketing, management operations, or related professional area.

OR

·       2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.

 Preferred

·       4 year college degree.

·       Previous experience in proactive lead generation .

·       Knowledge of property-specific business segments (e.g. group, catering, transient).

·       Knowledge of Marriott and hospitality industry.

 

CORE WORK ACTIVITIES

 Conducting Sales and Marketing Activities

·       Achieves outbound calling and ensure customer satisfaction.

·        Proactively solicit potential new accounts or business opportunities by leveraging business intelligence from Sales & Marketing Planning and Support and from third-party data sources to generate leads.

·        When appropriate, proactively identifies and solicits new business opportunities and contacts.

·        Re-solicits non-managed realized opportunities including Turndowns, lost opportunities and actualized

·        Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.

·        Builds and maintains rapport with customers throughout the sales process.

·        Effectively presents market hotel benefits and features based on customer needs.

·        Utilizes negotiation skills and creative selling abilities to uncover new business.

·        Works collaboratively with the Large Group, Core Group and Select Service & Extended Stay Group and Catering teams in the Sales Office and Area Sales teams to ensure that sales efforts are coordinated, complementary, and not duplicative.

·        Establishes and maintains complete and up-to-date lead information on each account in SFAWeb|CI  to ensure accurate reporting.

·        Processes all leads and responds to customer inquiries in a timely manner.

·        Effectively qualifies and maintains customer’s long-term business potential and refer customers to market, field, hotel or national sales office, as required.

·        Keeps appropriate parties informed of trends, opportunities, market changes, as needed.

·        Verifies accurate and timely lead turnover to Area Sales and/or the Sales Office teams.

·        Effectively handles customer care issues and as necessary, refer them to the appropriate owner.

·        Understand and actively utilize company marketing initiative/incentives to convert cold leads to warn leads.

·        Effectively leverage other Sales Office resources and administrative/support staff to achieve personal and team related revenue goals.

·        Perform consistently in the areas of sales, meeting production goals each period/quarter/annually.

·        Effectively manages outbound lead merchandising along with associated booking fee.

·        Solicits and processes all leads that come from non-deployed reader board accounts

·        Performs other duties, as assigned, to meet business needs

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.