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FLEX Director, Digital UX Writing

Marriott International HQ
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This is a temporary position.

The assignment duration is through October 9, 2027.

 

JOB SUMMARY

 

The FLEX Director, Digital UX Writing is responsible for English-language copy for all web, app and email products comprising the Marriott Bonvoy Digital customer journey, partnering closely with UX designers, product owners, and technology leads to ensure that copy is consistent, aligned to brand standards, goal-oriented, high-quality, and effective. 

 

The FLEX Director, Digital UX Writing is expected to contribute fresh and innovative concepts in support of continual improvement.

 

CANDIDATE PROFILE

 

Education and Experience

Required

  • 8+ years of relevant experience in digital copy 
  • Bachelor’s degree or equivalent work experience 
  • Proficient in general usability and transactional design best practices 
  • Experience with major, large-scale global digital apps, websites, or other digital products, ideally within the hospitality, travel, or consumer finance industry 
  • Proven experience delivering high quality, customer-facing copy
  • Ability to communicate clearly, professionally, and effectively with business stakeholders
  • Ability to combine deep expertise in UX copy best practices with a strong understanding of business objectives to deliver thoughtful and balanced copy solutions 
  • Prior experience proactively managing tasks and prioritize workload to consistently meet deadlines in a fast-paced environment 
  • Maintain a well-organized workflow, including design assets, documentation, and project timelines to facilitate effective collaboration 

 

Preferred

  • Promote copy best practices drawn from a variety of disciplines (within and beyond hospitality) 
  • Understand how to work effectively within a comprehensive design system
  • Demonstrate self-confidence, energy, and enthusiasm
  • Possess strong presentation and communication skills, with an ability to articulate the rationale for specific copy decisions
  • Have an ability to continuously iterate on copy based on stakeholder and user feedback
  • Experience directing Digital content strategy/design is a plus
  • Experience shaping the narrative direction of brand identity is a plus
  • Experience with content governance is a plus
  • Experience with Agile development methodologies and managing work through Jira is a plus

 

CORE WORK ACTIVITIES

 

  • Create, validate, and maintain customer-facing copy supporting the core Marriott Bonvoy Digital customer journey including narrative and descriptive content, labels, forms, instructions, system messages, emails, and some marketing and merchandising content
  • Use a consistent, contextually appropriate copy voice aligned with the latest Marriott Bonvoy and Marriot hotel brand standards
  • Define the copy intake, creation, and review process within the Digital UX team
  • Maintain and document Digital UX copy guidelines including terminology alignment and naming conventions across Digital products

 

Demonstrating and Applying Discipline Knowledge 

  • Deeply familiar with brand standards for Marriott Bonvoy and all hotel brands
  • Maintains awareness of existing copy across experience
  • Maintains awareness of ADA compliance requirements 
  • Maintains awareness of legal compliance requirements
  • Works within the constraints and opportunities of the Marriott Digital Design System component library
  • Works within character limit constraints
  • Uses AI tools transparently as appropriate to brainstorm, generate bulk copy, or otherwise make efficient use of time 
  • Is familiar with translation process and supports as needed
  • Ensures a quality experience on live digital products by participating in the user acceptance testing process 
  • Grounds copy solutions in research and data

 

Managing Work, Projects, and Policies 

  • Works closely with UX designers, product owners, and stakeholders to understand copy context and requirements 
  • Collaborates with content strategists and/or copywriters external to product team as needed
  • Manages product team and stakeholder reviews of copy, iterating based on feedback in a timely manner
  • Performs QA on copy during build process, communicating, prioritizing, and validating updates
  • Works in Figma to place and update copy in designs
  • Manages tasks in Jira in alignment with team processes
  • Participates in Digital team and Digital UX meetings and events
  • Provides accurate estimates to inform project plans
  • Consistently meets deadlines once agreed upon 
  • Reports impediments to completing work and meeting deadlines 
  • Successfully manages multiple assignments at once
  • Communicates in a timely and appropriate manner

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.