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FLEX Director, Front Office Business Process (OPERA Cloud)

Marriott International HQ
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The FLEX Director, Front Office Business Process (OPERA Cloud) sits within the Global Operations (GO) department, where we work to enrich the experience of the stay, creating value for guests and owners while advancing hospitality excellence. This position is part of the GO Global Property Management Systems team and will support the deployment and future Property Management System (PMS) cloud strategy.

 

The FLEX Director will coordinate, plan, and implement all requirements to achieve integration, deployment, and business results for the OPERA Cloud PMS and STAY Strategy support. They will provide expertise for the future state PMS strategy development, including system and operational subject matter expertise relating to business processes, operational processes, interfacing enterprise systems, support of new property openings, conversions, and future acquisitions. This resource will develop and document business processes, operational procedures, policies, and best practices for STAY and Opera PMS systems, participating in requirements, design approvals, User Acceptance Testing, Beta, and Pilots, and supporting the deployment of this strategy.

 

CANDIDATE PROFILE

 

Education and Experience

 

Required

·         4-year bachelor's degree from an accredited university in a related field appropriate to work of position; or

·         8+ years of hotel experience of other relevant experiences using property management systems or related work experience

·         Experience with Property Management Systems and/or operational experience, specifically OPERA PMS

·         Experience with operations and technology initiatives, in addition to experience with processes needed to support delivery and ongoing support

 

Preferred

·         Experience with LightSpeed, OPERA, FSPMS, FOSSE or OPERA Cloud

·         Experience working with external finance/accounting and technology service providers (ex. Accenture Hospitality Services)

 

CORE WORK ACTIVITIES

 

·         Lead the design and development of the future PMS strategy and growth initiatives, including OPERA Cloud

·         Provide subject matter expertise on PMS systems, operations, and business processes.

·         Support new property openings, conversions, and acquisitions with PMS insights.

·         Assess PMS impact for new initiatives such as hotel conversions and acquisitions.

·         Develop and document business processes, operational procedures, and best practices.

·         Participate in requirements gathering, design approvals, User Acceptance Testing (UAT), Beta testing, and deployments.

·         Collaborate with cross-functional stakeholders to align operational needs and integrations.

·         Lead the global rollout and transition to OPERA Cloud PMS across all applicable properties.

·         Integrate PMS with the Central Reservations System (CRS) to support broader growth initiatives.

·         Contribute to discovery, requirements, and integration of PMS with CRS.

·         Create operational training materials and documentation for PMS processes.

·         Support on-property transitions and integrations with PMS expertise.

·         Partner with Global Technology to identify and mitigate operational impacts.

·         Lead testing and development of STAY and OPERA Cloud.

·         Collaborate with global stakeholders, Finance Business Partners, and technology service providers including Accenture Hospitality Services.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.