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FLEX Director, Quality Analytics

Marriott International HQ
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This is a temporary position. 

The FLEX Director – Quality Analytics leads enterprise analysis of booking performance during major technology transformations, monitoring pre- and post- Central Reservation System (CRS) cutover results to identify impacts across hotels, channels and business segments. The role drives root cause analysis of system and user issues, ensuring defects are documented, prioritized, and resolved in partnership with Commercial, Technology, Finance Support and Revenue Management teams. This Director delivers clear timelines and executive level updates to senior leadership, protecting revenue performance and accelerating system stabilization.

 

 

CANDIDATE PROFILE 

 

Education and Experience 

 

Required

  • 4-year bachelor's degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related field; OR a combination of education and experience from which comparable knowledge can be gained
  • 8+ years of business management experience within hospitality, hotel operations, real estate, airlines, or similar field. 
  • Experience in data analytics and/or consulting roles 
  • Advanced proficiency in Microsoft 365 tools, including Power Point, Excel, Power BI, and Power Automate, Tableau, Structured Query Language (SQL)

 

Preferred

  • Revenue management operations experience
  • Hospitality or lodging operations experience or knowledge of hotel operations across all departments
  • Experience with Microsoft Copilot or similar AI-powered productivity tools to enhance reporting and analysis workflows.

 

 

CORE WORK ACTIVITIES 

 

  • Provide executive oversight of pre- and post-CRS cutover performance, establishing enterprise-level monitoring frameworks to assess commercial impact of transition from legacy systems to the new technology stack across hotels, channels and business segments.
  • Own the enterprise quality analytics strategy for major technology transformations impacting booking performance, ensuring clear measurement, governance, and executive decision support across US & Canada.
  • Lead strategic analysis of booking performance shifts, identifying systemic trends, risks, and revenue implications, and translating insights into actionable executive recommendations
  • Establish and govern an enterprise performance measurement framework, including KPI definitions, data standards, and reporting cadence, to ensure consistent, credible insights used by Commercial, Technology, Revenue Management, Finance, and Operations leadership.
  • Direct enterprise level root cause analysis efforts by prioritizing performance risks, guiding deep dive analyses, and determining which system defects, data issues, or user behaviors require escalation, remediation, or executive intervention.
  • Set analytical priorities and decision agendas for senior leaders by translating complex data into executive‑ready insights, recommendations, and tradeoffs that inform investment, sequencing, and stabilization decisions.
  • Lead cross-functional execution of user related issue mitigation and resolution planning by aligning Commercial, Technology, Finance Support, Revenue Management, and Business Transformation Office partners on issue ownership, remediation timelines, and success criteria; hold partners accountable to agreed outcomes.
  • Serve as the primary enterprise liaison between US & Canada stakeholders and global analytics teams to ensure alignment on data governance, KPI methodology, and analytical standards across regions and platforms.
  • Drive innovation in analytics capabilities by sponsoring automation, advanced visualization, and AI‑enabled reporting improving speed‑to‑insight and reducing manual reporting effort.
  • Anticipate and mitigate enterprise risk by proactively identifying performance trends, systemic issues, or adoption barriers that could negatively impact booking performance, guest experience, or revenue realization.
  • Establish and enforce accountability for resolution timelines, providing regular executive updates and strategic recommendations to senior Commercial and Continent leadership, clearly articulating performance implications, risks, and recommended actions.
  • Ability to travel up to 30% of the time

 

 

 

 

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.