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flex Manager, Future Property Management Systems

Marriott International HQ
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This is a temporary position. 

The FLEX Manager, Property Management Systems Support, provides administrative and operational support for property management systems (PMS) teams including but not limited to Single Pane of Glass (SPOG), Stay PMS, Auto Room Assignment (ARA), Guest Experience Platform (GXP), and Opera Cloud (OCPMS).This role will provide support on service tickets, property-level troubleshooting, training, design, deployment and documentation. This role assists with tracking, reporting, and resolving service requests, maintaining support materials, and coordinating with property teams and system vendors to ensure timely issue resolution and user support.

 

CANDIDATE PROFILE

 

Education and Experience

 

Required

·        4-year Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related field; OR a combination of education and experience from which comparable knowledge can be gained.

·        2+ years of hotel property management systems experience or other relevant experience including OPERA, Lightspeed, FSPMS and/or FOSSE

  • Experience with basic troubleshooting, hotel training and customer service

 

Preferred

  • Recommended experience including subject-matter expertise and operational, technical, testing or development experience with the property management platforms.  Operational competencies include experience hotel operations experience with FSPMS, FOSSE, LSPMS, and MARSHA, or comparable experience.
  • Experience with other Marriott Property Management Systems, including Guest Experience Platform (GXP) and Central Reservation Systems

                  

CORE WORK ACTIVITIES

 

 

  • Monitor, log, test and track service tickets and property support requests using tools such as Jira or ServiceNow
  • Provide administrative support for issue resolution, including documentation and follow-up with property teams or vendor parters as needed
  • Track and update system issues and bugs using tools such as Jira and participate in defect triage meetings to support timely resolution.
  • Maintain and update user guides, FAQs, and troubleshooting materials for property staff
  • Assist in preparing reports on ticket status, common issues, and resolution timelines
  • Coordinate with vendors and internal teams to escalate and resolve property-level system issues
  • Support training efforts by distributing materials and logging participation
  • Respond to basic user inquiries and provide first-level troubleshooting support
  • Document recurring issues and recommend process improvements to reduce support requests
  • Assist in the development of training materials, including e-learning modules, job aids, and facilitator guides tailored to various user roles.
  • Document frequently asked questions and common troubleshooting steps to support user adoption and reduce support requests
  • Help maintain user guides, quick reference materials, and training logs to ensure consistent and accessible documentation.
  • Maintain and update proper Service Now ticket-creation guidelines and ensure all teams are aware of correct nomenclature.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.