FLEX Manager, HR Technology (Talent Development & Associate Engagement)

JOB SUMMARY 

Short-term FLEX role providing operational support to the Talent Development & Associate Engagement HR Technology team. This position focuses on two primary areas: (1) resolving escalated learning platform support tickets and (2) migrating WhatFix in-tool-support content to Knowledge Base articles. The role requires a hands-on, detail-oriented contributor who can quickly ramp up and deliver independently. 

CANDIDATE PROFILE 

Education and Experience 

• Bachelor's degree or equivalent experience in HR, Information Systems, Business Administration, or related field 

• 3+ years of experience in HR technology, learning platforms, or enterprise system support 

Core Competencies: 

• Strong problem-solving skills with attention to detail and accuracy 

• Customer service orientation with clear written and verbal communication 

• Process-oriented mindset with ability to manage multiple priorities 

• Collaborative approach and ability to work across teams and stakeholders 

Preferred Experience: 

• Background in learning platforms (Axonify) or employee-facing HR technology (Oracle HCM) 

• Experience with ticketing systems (e.g., ServiceNow) and escalation workflows 

• Knowledge management, content migration, or technical writing experience 

CORE WORK ACTIVITIES 

Escalated Ticket Resolution 

• Troubleshoot and resolve escalated Learning support tickets in a timely manner 

• Provide advanced user support and guidance on platform features and functionality 

• Coordinate with technical teams and stakeholders on complex issue resolution 

• Identify trends in escalated tickets and recommend process improvements 

WhatFix-to-Knowledge Base Content Migration 

• Review existing WhatFix in-tool-support content and assess migration needs 

• Author and format Knowledge Base articles aligned to team documentation standards 

• Validate migrated content for accuracy, completeness, and usability 

• Maintain organized tracking of migration progress and deliverables 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.