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flex Senior Manager, EMPOWER Readiness + Support

Marriott International HQ
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The FLEX Senior Manager, Future Property Management Systems (PMS) will provide operational input and PMS subject matter expertise to support business requirement testing and refinement for future systems, including but not limited to Single Pane of Glass (SPOG), Stay PMS, Auto Room Assignment (ARA), Guest Experience Platform (GXP), and Opera Cloud (OCPMS). This position also plays an active role in supporting defect management and the future PMS strategy including providing input into design, testing, training, deployment, and support.

CANDIDATE PROFILE

Education and Experience

 Example: Required

·       4-year Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel & Restaurant Management or related major

·     3 years of hotel systems experience or other relevant experiences using OPERA, Lightspeed, FSPMS and/or FOSSE

  • Demonstrate strong oral and written communication skills by collaborating effectively in cross-functional teams and creating clear, engaging presentations on business initiatives and team deliverables.

 Preferred

  • 5 years hospitality leadership experience 

         

CORE WORK ACTIVITIES

·       Analyze and document current and future-state business processes, identify opportunities for improvement, and ensure alignment with stakeholder expectations and operational workflows.

·       Validate training content and business processes from an end-user perspective to guarantee usability, accuracy, and consistency with established operational standards.

·        Facilitate and lead stakeholder sessions to gather input, confirm requirements, and drive adoption of proposed solutions.

·       Collaborate with support teams to educate users, plan for future needs, and ensure smooth implementation of enhancements.

·       Ideate and define future-state functionality and initiatives, transforming concepts into actionable solutions that deliver measurable value.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.