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flex Senior Manager, Global Property Management Systems

Marriott International HQ
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This is a temporary role. 

The FLEX Senior Manager, Global Property Management Systems, is part of the Global Operations (GO) department, where we strive to enhance the guest experience, creating value for both guests and owners while upholding authentic hospitality. This position is part of the GO Global Property Management Systems team. It will support the deployment and future Property Management System (PMS) cloud strategy.

 

This role provides system-agnostic operational and functional support across all hotel operating models and brands, ensuring our PMS ecosystem enables efficient operations, consistent service delivery, and seamless integration with enterprise systems. The Senior Manager will support the coordination, planning, requirements definition, and execution needed for PMS enhancements, deployments, integrations, and modernization efforts. Responsibilities include providing PMS subject matter expertise, assessing operational impacts, developing business and operational processes, and deployment and business readiness initiatives.

 

The FLEX Senior Manager, Global Property Management Systems will work closely with global and continent stakeholders, Global Technology, vendors, and cross-functional teams to support the Digital & Technology Transformation program and key PMS initiatives. This role requires flexibility to support global partners across Marriott International Headquarters in Bethesda, MD, as well as international vendors, stakeholders, and business leads.

 

 

CANDIDATE PROFILE

 

Education and Experience

 

Required

·       4-year bachelor's degree from an accredited university in a related field appropriate to work of position; or

5+ years of hotel experience or other relevant experience using property management systems or related work experience

·       Experience with Property Management Systems and/or operational experience

·       Experience with operations and technology initiatives, in addition to experience with processes needed to support delivery and ongoing support

 

 

Preferred

·       Experience working with international teams and supporting global systems and operational processes

·       Equipped with strong presentation, verbal and written skills, attention to detail

·       Comfortable in a deadline driven environment often with changing business priorities

 

CORE WORK ACTIVITIES

 

1.      PMS Strategy, Expertise & Operational Alignment

·       Support the development and evolution of Marriott’s multi-platform cloud PMS strategy solutions.

·       Analyze and document current and future state business processes across brands and operating models, identifying gaps, risks, and opportunities for improvement.

·       Provide PMS subject matter expertise to guide requirements, integrations, enhancements, and operational decisions.

·       Evaluate PMS impacts for new openings, conversions, and enterprise initiatives to ensure operational readiness and alignment with brand and owner expectations.

 

2.      Stakeholder Collaboration & Cross-Functional Partnerships

·       Partner with Continent Business Leaders, Global Technology, Deployment Services, and vendor teams to interpret requirements and align PMS solutions with operational needs.

·       Participate in discovery sessions, design discussions, and integration planning (e.g., PMS ? CRS, PMS ? Finance, PMS ? Guest Services Systems, etc.).

·       Support property transitions, system activations, uplift projects, and modernization initiatives by bridging technical capabilities with real-world hotel operations.

·       Communicate risks, impacts, and solution recommendations to support informed decision-making across business and technology stakeholders.

 

3.      Documentation, Training Support & Governance

·       Contribute to the creation and maintenance of business process documentation, operational procedures, and best practices applicable across multiple PMS platforms.

·       Assist in developing training materials, e-learning content, job aids, and FAQs to support property onboarding and user adoption.

·       Use Jira, Confluence, and related tools to track requirements, document decisions, and maintain visibility into enhancements, integrations, and deployments.

·       Ensure documentation is accurate, user-focused, and aligned with operational workflows, brand standards, and global policy requirements.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.