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FLEX Senior Manager User Experience & Design

Marriott International HQ
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JOB SUMMARY

 

With every journey, travel has the power to shape us and our world. Begin your journey as the Senior Manager User Experience & Design at Marriott International, repeatedly voted one of Fortune’s 100 Best Companies to Work For®. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.

 

This role is responsible for designing loyalty-focused web and mobile app products ranging from near-term tactical to longer-term strategy with a keen focus on data-driven, best-in-class product design. They will contribute to digital experiences that deliver on enrollments, onboarding, and member engagement to support business outcomes. Partnering closely with the Director of User Experience, product management and technology colleagues to meet needs across our business, leisure, member and non-member customers.

 

This position requires the ability to produce as an individual contributor and execute on design direction from concept to completion.

 

Your portfolio should showcase experience in UX and interaction design in loyalty solutions, particularly highlighting expert UI design that focuses on simplicity, and ease-of-use. 

 

CANDIDATE PROFILE

 

Education and Experience

·       5+ years of relevant experience in digital product design

·       4-year undergraduate degree, or relevant experience

·       Experience in multiple of the following user experience disciplines: visual design and interaction design

·       Strong grounding in general usability and transactional design best practices

·       Experience with major, large-scale global digital apps, web sites, or other digital products within the loyalty space

·       Well versed in industry best practices for increasing enrollments and member retention

·       Strong grounding in customer segmentation, personalization, general usability and design best practices

·       Proven experience delivering concepts, user journeys, prototypes, etc. across platforms (desktop, mobile web, and app)

 

You’re exactly who we’re looking for if you:

  • Champion elevated user experiences and UI without sacrificing enrollment and member retention
  • Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality) 
  • Communicate through compelling visuals and deliverables
  • Demonstrate self-confidence, energy, and enthusiasm in leading and influencing teams
  • Showcase strong presentation, negotiation, and persuasion skills
  • Thrive in a fast-paced environment, with the ability to simultaneously manage multiple projects

 

Nice to Have:

·       Superior communication and interpersonal skills including discovery facilitation, presentation, and storytelling

·       Experience with Agile / SAFE development methodologies

 

CORE WORK ACTIVITIES

 

Demonstrating and Applying Discipline Knowledge

  • Produces sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes and/or presentations as needed to communicate experience design
  • Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation
  • References Design System for appropriate patterns, components, and styles in the course of user experience design work; attends Design System office hours for feedback and follows procedures to propose new elements when necessary

·       Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications

·       Ensure a quality experience on live digital products by participating in the user acceptance testing process

·       Uses software including: Adobe Creative Suite; Figma; Microsoft Excel, Word and PowerPoint

·       Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings

·       Clearly present your work citing industry best practices, qual and quant data to support your decisions

·       Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints

·       Collaborates with a variety of user experience disciplines within the team (Information Architecture, Design System/Standards, User Research, Copywriting) to advance your work

 

Managing Work, Projects, and Policies

·       Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)

·       Meets deadlines once agreed upon

·       Reports impediments to completing work and meeting deadlines

·       Provides regular status updates to manager

·       Successfully manages multiple assignments

·       Accepts critique and critiques work of others in a helpful and professional manner

·       Communicates in a timely and appropriate manner with teammates

 

Additional Responsibilities

  • Works independently with minimal supervision, but knows when issues should be escalated to manager
  • Develops relationships with members of other teams, and leverages those relationships to advance team initiatives
  • Presents work with clarity and confidence; explains complex matters so that others can understand them
  • Performs other reasonable duties as assigned by manager

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.