Skip to main content
My Job Page
Globe Icon An icon representing a globe

FLEX Senior Salesforce Engineer

Marriott International HQ
Apply Now
Back to Search

This is a temporary position. 

JOB SUMMARY 

The Senior Manager, Deployment New Openings, Transitions and Edge Cases, will serve as the primary point of contact for new opening, transition, and edge case hotels undergoing transformation in their business processes and technology ecosystems during deployment of the Digital and Technology Transformation, a multi-year effort that will transform how Marriott’s rooms, reservations, and experiences are both presented and sold to the customer and managed by hotels. 

This role will support the project management activities related to how we deploy and support these properties and will guide a dedicated portfolio of hotels through deployment phases, including preparation, cutover, and post-cutover tasks. This role will further monitor deployment progress, serving as the primary liaison between hotel and support teams, and track, escalate, and resolve issues on behalf of properties. Key skills required include precise attention to detail, project management, the ability to collaborate with support colleagues, proven change management skills, the ability to learn new technical systems and processes, strong communication and support skills, and creative issue resolution.  

 

Responsibilities will include:

  • Supporting the Continent Implementation Director and Director, Deployment New Openings, Transitions and Edge cases in development of the planning, strategy and approach for deployment to these properties; working closely with the Implementation Directors and 3rd party support team to refine this approach over time leading up to deployment.
  • Supporting both on and above property deployment across all Digital and Technical Transformation workstreams including Continent New Openings and Transitions teams, Continent deployment teams and Edge Case stakeholders.
  • Managing and executing against a readiness strategy with strict deadlines to include a comprehensive property deployment task management model, i.e., Land It or a similar system to be determined.
  • Partner with measurement team to track against escalations to ensure property readiness.
  • Assist in building and managing a robust deployment support structure, by evaluating current readiness tools, executing and supporting Service Now tickets, overseeing issue triage and recommending optimal tools for future use in D+TT and future BTO projects.
  • Manage and support the execution of dress rehearsals and testing for New Openings, Transitions and Edge Cases.
  • Support other program and project work as needed.

 

CANDIDATE PROFILE
Education and Experience

REQUIRED: 

  • Expertise and proven track record in supporting issue resolution roles 
  • Excellent written and verbal communication skills, including language skills to be determined with continents 
  • Language and cultural competencies based on property location 
  • Working knowledge of MI systems and properties  
  • Strong stakeholder management skills while working with properties and internal teams 
  • Excellent issue management and resolution skills to manage multiple issues and escalate requirements 
  • Strong business and technical acumen 
  • Discipline experience with Information Technology or Customer Service / Support roles preferred 
  • Bachelor’s Degree or equivalent experience in hotel operations and/or program management required; 
  • Exceptional project/program management competence and skills 
  • Monitor results on an ongoing basis against pre-determined metrics 

 

 Education and Professional Certification: 

  • 4-year degree from an accredited university OR 
  • 4+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance 

 

MANAGEMENT COMPETENCIES 

 

LEADERSHIP: 

  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.  
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. 
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. 
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 

 

MANAGING EXECUTION: 

  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. 
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. 
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. 

 

BUILDING RELATIONSHIPS: 

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. 
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. 

 

GENERATING TALENT AND ORGANIZATIONAL CAPABILITY: 

  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. 

 

LEARNING AND APPLYING PROFESSIONAL EXPERTISE: 

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. 
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. 
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. 
  • Experience using MS Office suite of products required 
  • Experience using Tableau, SmartSheet, and Webinar Platforms strongly preferred 
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). 
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. 
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. 
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents. 
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience. 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.