flex Sr Program Specialist, Global Brand Standards

The Senior Program Specialist, Global Brand Standards is part of the Global Lodging Product Standards team, which is the team that manages and governs all of Marriott International’s standards (brand, operations, non-operations and design). This position provides project and administrative support to the Global Lodging Product Standards team, supporting all segments globally (Midscale, Select, Premium, Endorsed and Luxury). Project support includes project status tracking, sustainment of standards, creating and updating basic PowerPoint presentations, light research, internal communications including updating MGS and SharePoint pages and responding to questions. Administrative support to the team includes accounts payable processing, , scheduling, meeting preparations, travel and other administrative activities. Successful candidates should possess relevant knowledge and experience and demonstrate strong organizational and relationship skills. 

 

CANDIDATE PROFILE  

 

Education and Experience Required 

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 

• 2 years’ experience as a program specialist or related professional area. 

• Strong project management and organization skills  

• Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment. 

• Professional demeanor, capable of expressing confident, independent judgment. 

 

 

Education and Experience Preferred 

• 4-year bachelor's degree from an accredited university in Hotel and Restaurant Management, Business Administration, Communications, or related major from an accredited university or equivalent work experience as a program specialist or related professional area. 

• Hospitality Brand Experience 

 

CORE WORK ACTIVITIES  

Project Support 

• Develops and follows procedures, is detail?oriented, maximizes resources, meets deadlines, and follows through on assignments. 

• Tracks status of key projects including milestones and deliverables. 

• Creates and updates basic PowerPoint presentations for communication of programs and updates. 

• Manages updates to Marriott Systems such as MGS and SharePoint sites. 

• Supports team with project work as needed 

Program Administration 

• Answers questions and provides standard information pertaining to programs being administered, routine details, and other frequently asked questions. 

• Explains the administrative procedures surrounding the program(s) and researches and responds to all questions regarding the program(s) including infrequently asked questions or nonrecurring issues. 

• Provides technical interpretation of the program/plan documents. 

• Independently performs research and analysis needed to address any questions or issues and presents information to a group. 

• Composes correspondence or documents pertaining to the program(s) being administered including unique information pertaining to a specific situation or exception. 

• Processes data related to the administration of the programs through an automated system. Reconciles accounts, researches discrepancies in the amounts charged to the accounts, and prepares reports related to the programs being administered. 

• Researches questions and problems regarding department policies, procedures, information or services, including those of a complex nature. 

• Develops and maintains a tracking or reporting system pertaining to the programs being administered utilizing spreadsheet, database or other software applications. 

• Submits invoices and supports budget activities. 

• Schedules meetings including booking meeting rooms, organizing catering (if needed), and ensuring agenda and pre-reads are delivered to attendees. 

• Coordinates travel needs such as visas, flights, and expense reports (occasionally). 

• Maintains assets and supplies up to date. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.