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FLEX Sr Program Specialist - Workplace Services

Marriott International HQ
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This is a temporary position. 

This is a FLEX position. Serves as one of the initial points of contact for HQ campus related functions, HQ Tours, HQ Tour guide, Guest and Associate inquiries, and other functions as needed • Serves as a point of contact for all associate workplace inquiries and assistance, including routing to appropriate Workplace Services/Facilities teams • Supports and assists with coordination of service requests for the Workplace Janitorial, Operations and Corporate Security Teams • Interacts professionally with all clients, guests, and Workplace Services team daily • Works collaboratively with other Workplace Services specialists to complete daily tasks and event planning as needed • Provides support to Workplace Management leadership on tasks/projects as needed • Anticipate associates service needs, including asking questions to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. • Address associate service needs in a professional, positive, and timely manner. • Assist other employees to ensure proper coverage and prompt associate service • Coordinate tasks and work with other departments to ensure that the department runs efficiently. • Adheres to all standards, policies, and procedures • Strives to improve service performance and actively promotes the Workplace Services team • Perform other reasonable job duties as requested by Managers 

CANDIDATE PROFILE: REQUIRED EDUCATION AND EXPERIENCE • Bachelor’s degree from an accredited university, or High school diploma or GED • Minimum 1 year experience in the event management, food and beverage, or related professional area • Is proficient using Microsoft Excel, Word, Access, PowerPoint and Outlook computer programs 

PREFERRED SKILLS • Customer service-oriented disposition and skillset • Ability to interact with executive level leadership, VIP guests, and associates at all organizational levels • Communicates clearly and effectively and provides progress and status updates on open inquiries/requests • Problem-solving mentality • Ability to prioritize and involve leadership on high priority items as needed • Ability to multi-task and handle multiple requests at once • Represents the Marriott culture and Core Values

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.