Food and Beverage Supervisor - Event Operations
JW Marriott Gold Coast Resort & SpaFood and Beverage Supervisor (Events Operations)
About the Company
Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
About the role
Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems. Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events.
Critical responsibilities:
Design, confirm, and communicate room layouts and set-up requirements for special events.
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, and reservations.
Transmit information or documents using computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare weekly departmental payroll paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems.
Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events.
Successful Candidates will have:
Ability to prioritize, multi-task and to work under pressure.
Customer service experience
Strong efficiency in spoken and written English Language
Experience in a similar role for at least 1 year
Sound knowledge of hospitality, food and beverage or banquet operations
Proven ability in people management and ability to lead teams under pressure
Current RSA
Flexibility to work a rotating roster including evenings when required, weekends/public holidays
The Benefits
Enjoy the benefits of:
Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
• Only apply through official Marriott channels. We don’t use any third-party services or platforms for our recruitment other than to advertise roles.
• Always double-check the emails you receive. Make sure all communications are being done through official Marriott emails, with an @marriott.com or @jwmarriott.com domain (or one of the other Marriott brands when applying for other Marriott hotels)
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.