Food & Beverage Reservations Agent

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.  

The Opportunity

We are looking for a service-driven F&B Reservations Agent to join our Food & Beverage team.

As the first point of contact for our dining venues, you will play an important role in creating a positive guest experience from the very beginning. You will manage reservations, handle guest enquiries, and ensure each booking is handled smoothly and accurately.

With strong attention to detail and a warm, professional approach, you will help anticipate guest needs and set the tone for a great dining experience. You will also work closely with the wider team to ensure smooth service and consistent standards across all venues.

Key Accountabilities 

• Manage reservations across all dining venues, ensuring accuracy and timely updates in booking systems 
• Handle guest enquiries via phone and email with professionalism, warmth, and efficiency 
• Maintain detailed and accurate guest profiles, including preferences, special occasions, and dietary requirements 
• Coordinate closely with restaurant, events, and operations teams to ensure smooth service delivery  
• Monitor availability and optimise bookings to maximise covers while maintaining guest experience standards 
• Manage waitlists, cancellations, and modifications effectively 
• Provide clear and accurate information on menus, operating hours, and venue offerings 
• Support pre-arrival planning and group bookings where required 
• Assist with administrative tasks, reporting, and data entry related to reservations 
• Resolve guest concerns or escalate when necessary, ensuring a positive outcome 
• Uphold brand standards in all guest communications and interactions

Profile

• Previous experience in a similar role within a hospitality environment 
• Excellent communication skills, with confidence in handling guest and team interactions over the phone 
• Strong attention to detail with a high level of accuracy 
• Highly organised with strong administrative and data entry capabilities 
• Ability to work independently, while confidently seeking support when required 
• Strong problem-solving and critical thinking skills, with the ability to make sound decisions in a dynamic environment 
• Proficient in Microsoft Office programs 
• Collaborative, positive attitude with a flexible approach to work 
• Full working rights in Australia 
• Flexibility to work a rotating roster, including days, evenings, weekends, and public holidays

Rewards for work, benefits for your lifestyle 

• Join a supportive, progressive, and highly experienced team 
• Be part of something truly unique within The Tasman experience 
• Access generous benefits and discounts for yourself, family, and friends across over 9000+ Marriott properties worldwide 
• Extensive career development, learning, and growth opportunities 
• Wellbeing programs and initiatives designed to support you personally and professionally 
• Enjoy a relaxed lifestyle with easy access to world-class events and experiences across Tasmania

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.