Front Desk Agent

Additional Information: This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

At Hotel Santo Mauro, one of Madrid’s most iconic luxury hotels, we are looking for a Receptionist with a strong service orientation and a passion for excellence to join our Front Office team.

Main Responsibilities

Welcome and assist guests during check-in and check-out, providing a personalized service in line with Luxury Collection standards.

Manage reservations, guest requests, and resolve any issues that may arise during their stay.

Provide information and assistance regarding hotel services and the city.

Support administrative tasks within the department, including billing, payment control, daily reports, and closing procedures.

Collaborate with other departments such as housekeeping, maintenance, F&B, and Guest Relations to ensure seamless service.

Maintain quality, safety, and data protection standards in all operations.

Contribute to enhancing the guest experience through proactive attention and impeccable service.

Requirements

Previous experience in Front Office, preferably in 5* or luxury hotels.

Degree or studies in Tourism, Hospitality, or related fields.

Fluent in English; additional languages are a plus.

Knowledge of hotel PMS systems (Opera or similar) and basic billing and auditing processes.

Customer-focused, with strong communication, organization, and problem-solving skills.

Proactive attitude, attention to detail, and commitment to excellence.

Experience with Marriott is a plus.

Convenio 5*

This company is an equal opportunity employer.

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