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Front Desk Agent

Querencia de Sevilla Autograph Collection
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Additional Information: This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

At Hotel Querencia de Sevilla – Autograph Collection by Marriott, we are looking to welcome a professional Front Desk Receptionist who is passionate about service excellence and has a genuine vocation for high-end hospitality.
 
Autograph Collection is a prestigious brand within the Marriott portfolio, renowned for its collection of unique hotels distinguished by their character, design, and individuality. Each Autograph Collection property offers exceptional and memorable experiences, tailored to the expectations of the most discerning travelers.
 
Our hotel is a luxury boutique property located in the heart of Seville, where tradition, elegance, and attention to detail come together to create unique guest experiences.
 
If you are motivated by working in a refined, elegant, and demanding environment, this opportunity is for you.
 
What will your mission be?
 
You will play a key role in the guest experience, representing the image and quality standards of an international luxury brand.
 
Job Summary:
  • Deliver personalized and professional service to both domestic and international guests.
  • Perform check-in and check-out procedures in accordance with Marriott Autograph Collection standards.
  • Manage reservations, special requests, and stay follow-ups.
  • Resolve guest issues with empathy, efficiency, and attention to detail.
  • Promote upselling opportunities and contribute to guest loyalty.
  • Coordinate with other departments to ensure memorable guest experiences.
  • Work with Property Management Systems (PMS); knowledge of Opera and MARSHA is considered an asset.
 
Essential Requirements
  • Previous experience in the front office department of 4-star or 5-star hotels.
  • Advanced level of English.
  • Excellent presentation, strong communication skills, and a clear customer-oriented mindset.
  • Ability to work within high standards and with great attention to detail.
  • Proactive, polished, and solution-oriented attitude.
 
Highly Valued
  • Knowledge of additional languages (French, Italian, German, Portuguese, etc.).
  • Previous experience in boutique or luxury hotels.
Competitive salary in accordance with the applicable collective bargaining agreement.

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.