Front Desk Agent

Additional Information: This hotel is owned and operated by an independent franchisee, Kalthia Group Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:
We are seeking a friendly, reliable, and customer-focused Front Desk Agent to join our team for the evening shift. The Front Desk Agent is responsible for providing excellent guest service, handling check-ins and check-outs, managing reservations, and ensuring guests have a pleasant stay.

Key Responsibilities:
Greet guests in a friendly and professional manner upon arrival and departure

Process guest check-ins and check-outs accurately and efficiently

Answer phone calls and respond to guest inquiries

Handle reservations, cancellations, and room assignments

Process payments and maintain accurate billing records

Address guest concerns or complaints and escalate issues when necessary

Communicate with housekeeping and maintenance to ensure room readiness

Maintain a clean and organized front desk area

Follow hotel policies and procedures to ensure guest safety and satisfaction

Complete end-of-shift reports and pass information to the next shift

Qualifications:

Previous hotel or customer service experience preferred but not required

Strong communication and interpersonal skills

Basic computer skills and ability to learn hotel management systems

Ability to multitask and work in a fast-paced environment

Professional appearance and positive attitude

Must be reliable and punctual

Must be available to work weekends

Physical Requirements:

Ability to stand for extended periods

Ability to occasionally lift up to 20 lbs

Benefits (if applicable):

Competitive hourly pay ($18.62/hour)

Opportunities for advancement

Employee hotel discounts

Training provided

Employee hotel discounts. Competitive hourly pay

The hourly rate of pay for this position is $18.62.

This company is an equal opportunity employer.

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