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Front Desk Agent

Renaissance Philadelphia Downtown Hotel
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Additional Information: This hotel is owned and operated by an independent franchisee, PM Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

Role Responsibilities:
 
As a Front Desk Clerk, you have the responsibility to give our guests the best hospitality experience they can have by:
 
  • Assisting guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner
  • Post guest charges, collect payments, and follow all cash handling procedures.
  • Handle guest mail and messages with respect to privacy and professionalism
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
  • Be a great communicator to various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
  • Have full knowledge of hotel safety and emergency procedures
 
Shift: Must have a flexible work schedule to include working nights, weekends, and holidays.
 
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility – this role is perfect for you!

This company is an equal opportunity employer.

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