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Front Desk Agent

Courtyard Indy Downtown
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Description

Summary:

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.


Responsibilities:

What You'll Do

  • Provide the highest quality of service to guests, anticipating and exceeding their expectations
  • Check guests in and out efficiently and in a friendly manner
  • Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
  • Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
  • Assist in maintaining the cleanliness of the lobby and entrance
  • Ensure security and confidentiality of all guest and hotel information
  • Effectively respond to and resolve guest concerns or complaints
  • Perform other duties as assigned

What You'll Bring

  • Strong communication skills
  • A passion for customer service
  • The ability to be flexible and adapt to any situation
  • A desire to work as part of the front desk team
  • An outgoing personality with a positive attitude
  • Previous hospitality experience is helpful but not required
  • Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

Other information:

What You Can Look Forward To

  • Medical, Dental, and Vision insurance (starting Day 1)
  • Life Insurance and Disability Insurance
  • Paid Parental Leave
  • DailyPay option
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Vacation/Paid Time Off (PTO) with rollover
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • Leadership development and tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.


Additional Information: This hotel is owned and operated by an independent franchisee. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.