Front Desk Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Sabatic Hotels & Resorts S.L.U. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Do you have experience in hospitality and are you looking for a new job opportunity? Would you like to work in a newly opened hotel and develop your professional career with Marriott? If so, we are looking for you!

At Sabàtic Sitges Hotel, we believe in people and their talent.
That’s why we want to help you grow and find your place in the professional world, contributing knowledge and experience mutually. We are looking for motivated, dynamic people, eager to learn and take on challenges that foster their professional development.

Sabàtic Sitges Autograph Collection is where Saturdays come to life. Art, wellness, gastronomy, music, and cinema—each in its own way—are the attitudes that define both Sitges and Sabàtic.
A newly built hotel featuring 90 fully equipped suites, all with a separate and comfortable living area.

Sabàtic Sitges Hotel has a bar and restaurant called Pasatempo, offering Mediterranean cuisine always sourced from local producers, using seasonal ingredients of the highest quality.
The experience is complemented by its magnificent bar, which offers a menu of exclusive cocktails and a beautiful terrace with sea views.

Live music events and DJ sessions by local artists will be offered. Sabàtic Sitges provides a full range of experiences—
the perfect place to disconnect and enjoy.

You will be supported inside and outside the workplace through:

-Discounts on hotel rooms, food, and beverages

-Learning and development opportunities

-Recognition programs

-Wellness programs

-Team spirit

What do we expect from you?

-Proven experience in hospitality as a Front Office Manager or similar role, minimum 2 years.

-Previous experience in hotels is essential; experience within the Marriott chain is a plus.

-Knowledge and use of hotel PMS (OPERA / MARSHA) and company-specific tools.

-Leadership skills, decision-making ability, and team management.

-Schedule availability and flexibility (shifts, weekends, and holidays).

-High level of communication, service orientation, and conflict resolution skills.

-Languages: Spanish and English at a high level. Other languages are a plus.

*Position benefits

-Stable, permanent contract with the company.

-Rotating continuous shifts.

-Salary according to collective agreement and experience.

-Real opportunities for internal promotion.

*Functions / Responsibilities

-Team management-

Supervision, coordination, and training of the front office and guest experience team.

Organization of shifts, vacations, and working time control.

Promotion of teamwork and compliance with service standards.

-Guest service-

Ensure personalized and professional service.

Resolution of complaints and incidents, and supervision of VIP services.

Ensure compliance with Marriott quality standards and Brand Standards.

-Operations and reservations-

Supervision of daily front office operations.

Management of reservations, room availability, and overbooking.

Control of cancellation policies, no-shows, and upgrades.

-Administrative control-

Supervision of billing, cash closures, and rate application.

Review of operational reports, occupancy, and ADR.

Coordination with the finance department.

-Coordination and quality-

Daily communication with other departments.

Participation in operational meetings.

Proposal of improvements to optimize processes and guest experience.

Compliance with internal, legal, and data protection regulations.

What do we expect from you?

Proven experience in hospitality as a Front Office Manager or similar role, minimum 2 years.

Previous experience in hotels is essential; experience within the Marriott chain is a plus.

Knowledge and use of hotel PMS (OPERA / MARSHA) and company-specific tools.

Leadership skills, decision-making ability, and team management.

Schedule availability and flexibility (shifts, weekends, and holidays).

High level of communication, service orientation, and conflict resolution skills.

Languages: Spanish and English at a high level. Other languages are a plus.

Salary according to collective agreement and experience

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.