Additional Information: This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
We are looking for a Front Office Manager to join Hotel Palacio del Carmen, Autograph Collection, part of Autograph Collection — the prestigious brand by Marriott International known for its curated collection of unique hotels distinguished by character, design, and personality. Each property delivers exceptional and memorable experiences aligned with the expectations of the most discerning travelers.
Key Responsibilities
Lead, supervise, and coordinate all Front Office operations: check-in, check-out, reservations management, guest service, and service standards control.
Manage and develop the Front Office team: shift planning, ongoing training, motivation, performance follow-up, and internal communication.
Ensure maximum guest satisfaction by anticipating needs, resolving incidents, and delivering a personalized experience in line with Autograph Collection standards.
Oversee administrative processes within the department: billing, daily closings, payment control, night audit, daily reporting, and compliance with internal and brand procedures.
Work cross-functionally with Housekeeping, Maintenance, F&B, and Guest Relations to ensure seamless service coordination.
Represent the department in operational and strategic meetings, communicating results, needs, and improvement opportunities.
Ensure proper implementation of quality, safety, and data protection policies.
Identify operational improvement opportunities and propose initiatives to enhance both guest experience and departmental efficiency.
Minimum 3–5 years of experience in Front Office, with at least 1–2 years in a supervisory or middle-management role (preferably in 5-star or luxury hotels).
Degree in Tourism, Hospitality Management, or a related field.
Fluency in English is essential; additional languages are a plus.
Proficiency in hotel PMS systems (Opera preferred), with solid knowledge of billing and audit procedures.
Strong customer orientation, leadership skills, excellent communication abilities, problem-solving mindset, and strong organizational skills.
Previous experience within Marriott is highly valued.
Proactive attitude, attention to detail, and a strong commitment to excellence.
The opportunity to be part of the Marriott International ecosystem and benefit from exclusive discounts on rooms and restaurants. Joining a hotel with a strong and distinctive identity. A demanding, elegant, and enriching professional environment. Job stability and real career development opportunities within the company. A close-knit, professional team fully committed to excellence.
This company is an equal opportunity employer.
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
