Front Desk Supervisor
Sheraton Raleigh HotelDescription
Summary: Who We Are White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. We are hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium hotel properties. This is an entry-level hotel leadership role for a hospitality professional who is ready to take the next step — supervising a front desk team, owning shift operations, and delivering the exceptional guest experience that defines a premium hotel stay. Whether you're an experienced front desk agent ready to step into supervision, a guest services professional looking for your first hotel leadership role, or someone searching for front desk supervisor jobs at a premium hotel company, White Lodging is the place to grow. With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here.
Responsibilities:
What You'll Do
- Deliver the highest quality of guest service on every shift — anticipating and exceeding guest expectations at every touchpoint of the hotel front desk experience
- Run the "perfect shift" — ensuring all front desk checklist items are completed, hotel brand standards are consistently upheld, and the front office team is set up for success from the first moment to the last
- Supervise front desk agents and associates — monitoring performance, enforcing brand and service standards, and providing real-time coaching and support throughout each shift
- Oversee all front desk and front office operations in the absence of the Front Desk Manager — serving as the on-shift leader and primary point of escalation for guest concerns and team needs
- Perform hands-on front desk duties and operate hotel front office systems and equipment as needed — leading by example alongside your team every shift
- Assist with new associate onboarding, training, and cross-training — helping build a knowledgeable, confident front desk team that delivers consistently excellent hotel guest service
- Handle additional responsibilities as assigned to maintain smooth hotel front office operations
What You'll Bring
- Prior hotel front desk, guest services, or hospitality experience preferred — not required; we will train the right candidate with the right attitude and service instincts
- A desire to step into a hotel leadership role and grow your career — this is an entry-level supervisory position with a clear path to Front Desk Manager
- An outgoing personality, positive attitude, and genuine passion for delivering exceptional hotel guest service on every shift
- Adaptability and composure in a fast-paced hotel front office environment — you handle the unexpected with professionalism and keep your team focused and guest-ready
- Strong communication skills and a natural ability to support, motivate, and direct a hotel front desk team
- Flexibility to work varied shifts — including evenings, weekends, and holidays as a full-service hotel operation requires
Other information:
What You Can Look Forward To
- Advanced scheduling with easy shift swapping via our app
- DailyPay — get paid when you need it
- Unlimited employee referral bonuses
- 401(k) with company match
- Paid time off (PTO) with rollover
- Complimentary wellness tools
- Leadership development & tuition reimbursement
- Discounts on hotel rooms, dining, and travel
- Growth opportunities across multiple hotel properties in your market
- Full-time associates also receive:
- Medical, dental, and vision insurance — starting day 1
- Life and disability insurance
- Paid parental leave
- Employee Assistance Program (EAP)