Front Office Duty Manager

Recently named one of The World’s 50 Best Hotels, The Tasman, a Luxury Collection Hotel, Hobart immerses guests in its locale, through indigenous, rare and captivating experiences and unforgettable epicurean moments.

The Opportunity

The Tasman, Hobart is delighted to welcome applications for an experienced and engaging Duty Manager to join Australia’s first Luxury Collection property. This role suits a hospitality professional who genuinely enjoys creating seamless, thoughtful guest experiences while confidently overseeing daily operations. If you bring warmth, attention to detail, and a calm, polished approach to leadership, we invite you to join our team and contribute to an iconic luxury destination.

Key Accountabilities

Begin your journey with us as a Front Office Duty Manager, overseeing all aspects of the guest arrival and departure experience. You will manage check-ins and check-outs, room assignments and changes, key issuance, payments, and guest enquiries, while consistently delivering an exceptional luxury experience at every touchpoint.

• Utilizes strong interpersonal and communication skills to lead, influence, and motivate others, while supporting sound financial and business decision-making and leading with integrity.
• Oversees and supports associates during shifts, managing daily operations and maintaining a hands-on understanding of all roles to ensure seamless coverage when needed.
• Builds and maintains open, collaborative relationships within the team, fostering a positive and supportive work environment.
• Reviews forecasting, sales, and activity reports to monitor performance, support productivity, and identify opportunities for improvement.
• Assists in the timely and thoughtful resolution of guest concerns, working closely with Guest Relations to ensure positive outcomes.
• Monitors and processes chargebacks and rebates accurately and efficiently.
• Handles complaints and disputes with professionalism, aiming for fair and constructive resolutions.
• Trains, mentors, and develops associates to enhance skills, confidence, and service delivery.
• Works closely with all departments to support smooth property operations and resolve issues as they arise.
• Upholds luxury service standards while consistently meeting and exceeding guest expectations.
• Supports sales initiatives through proactive and thoughtful upselling.
• Acts as a knowledgeable ambassador for both the property and the destination of Hobart.

Profile

• Experience working as a Front Office Duty Manager in a luxury hospitality environment.
• Exceptional interpersonal communication skills.
• Thorough follow up, strong attention to detail and problem-solving skills is a must.
• Excellent time management and organizational skills.
• Ability to emotionally connect with guests and provide superior levels of service.  
• Conflict resolution experience.
• Must have the flexibility to work on a 24-hour rotating roster including overnights, public holidays and weekends.
• Experience of OPERA property management system a distinct advantage.
• Valid First Aid Certificate
• Valid RSA Certificate
• Must have full working rights in Australia

Rewards for work, benefits for your lifestyle 

• Join a supportive, progressive, and highly experienced team
• Be part of something truly unique at Australia’s first Luxury Collection property
• Opportunity to innovate and help redefine modern luxury standards
• Enjoy generous benefits and exclusive discounts for Associates, family, and friends across all Marriott properties worldwide
• Access extensive career, learning, and development opportunities
• Benefit from a range of wellbeing programs and initiatives
• Immerse yourself in the Hobart lifestyle, with easy access to world-class events including Dark MOFO, Taste of Summer, and the Sydney to Hobart Yacht Race

If this role resonates with you, we warmly invite your application. Please note that only shortlisted candidates will be contacted for the next stage of the recruitment process.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.