Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Verkehrsburo Hotellerie GmbH. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

Coordination and supervision of smooth front desk operations

Leadership and coordination of a 7-member Front Office team, including continuous staff development

Friendly, courteous, and professional guest service

Handling, processing, and effective resolution of guest complaints

Active involvement in all Front Office areas

Implementation and monitoring of brand guidelines and quality standards

Proactive contribution to revenue growth

Administrative and organizational tasks in both Front and Back Office

Monitoring all reservations and managing accounts receivable

Close cooperation with all hotel departments to enhance guest satisfaction

Completed education in hospitality or tourism

Ideally, previous experience as a Front Office Manager

Very good IT skills, preferably with the hotel software Opera

Enjoyment in working with people and supporting both team members and guests

Strong guest- and service-oriented mindset

High level of commitment with an independent and structured working style

Positive attitude, strong communication skills, confident demeanor, and professionalism

Strong team spirit and ability to work collaboratively

Flexibility and the ability to react quickly and positively to different situations

Excellent German and English skills; any additional language is an advantage

For the position of Front Office Manager (m/f/d), the collective agreement minimum gross salary is €2,574 per month. We naturally reward relevant professional experience and qualifications with additional compensation and offer attractive salary development based on your performance

This company is an equal opportunity employer.

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