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Front Office Manager

JW Marriott Auckland
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Company

Marriott International is the world's leading global hospitality company, offering the most powerful portfolio in the industry. With 9,000 properties across 139 countries and territories, our 30 brands give people more ways to connect, experience and expand their world. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

 

Located in the heart of Auckland's central business district, experience mindful luxury at JW Marriott Auckland. This superb hotel provides the perfect place to unwind and connect with friends and family. Featuring 286 guest rooms including 15 suites, which boast views out over Auckland CBD, be welcomed with warm and genuine service encouraging guests to revitalize mind, body and spirit during their stay. 

 

Job Summary

Reporting to the Director of Rooms, the Front Office Manager will manage day-to-day operations of Concierge, Front Desk, and At-Your-Service (Telecommunications). Your responsibilities include, but are not limited to;   
 

  • Provide positive leadership and foster a culture of engaged Associates to ensure the success of the team

  • Manage projects and ensure policies and procedures are administered fairly and adhered too

  • Emphasise guest satisfaction during all departmental meetings, focusing on continuous improvement

  • Manage staffing levels to ensure that guest service, operational needs, and financial objectives are met

  • Supports developmental needs by coaching, mentoring, or training to improve the teams knowledge or skills

  • Deliver departmental orientation program for Associates to receive the appropriate new hire training to successfully perform their job

  • Excellent communication with the Front Office team and Associates to create awareness of business objectives 

 

Previous experience in a similar role, or ability to demonstrate concrete exposure in handling a Front Office team within a luxury hotel, is mandatory.

 

Benefits

  • Discretionary Bonus plan

  • Dry cleaning on work clothes

  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends

  • The best hotel training opportunities produced independently by JW Marriott Auckland and internationally recognized training programs by Marriott International.

  • Discounts on food & beverage across all our hotels

  • Recognition programs to keep you motivated

  • Wellbeing & mindfulness programs to ensure you stay healthy

  • Employee Assistance Program

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.