Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Aeroviaggi SpA. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at Mangia’s Brucoli Sicily Autograph Collection for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.

Key Responsibilities: 
•Planning Front Office operations based on occupancy forecasts
•Supervises Front Office team and ensures service standards
•Handles guest requests, complaints, and feedback directly
•Communicates guest needs across departments to ensure resolution
•Authorizes spending limits, room credits, and department budgets
•Participates in recruitment, training, and performance reviews
•Promotes upselling and cross-selling to boost revenue
•Leads internal meetings and attends cross-departmental sessions
•Monitors costs, revenue, and financial performance of the Rooms division
•Reviews performance reports and KPIs
•Works toward guest satisfaction targets and review score goals

What we offer:
•Type of contract seasonal. 
•Accommodation available
•Meals provided 
•Career growth opportunities within the company
•Dynamic and collaborative work environment
•Ongoing training and access to professional development courses

Requirements:
•Proven experience in luxury hospitality, preferably in 5-star hotels
•Strong knowledge of front office operations and guest service standards
•Proficiency in Opera PMS and other hotel management systems
•Leadership skills and ability to manage and motivate a team
•Excellent communication and interdepartmental coordination abilities
•Fluency in English; additional languages are a plus
•Problem-solving attitude and attention to detail

Front Office Manager liv. 2° CCNL - TURISMO. 1.800,00 EURO

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.