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Front Office Supervisor

The Ritz-Carlton Melbourne
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Join our Ladies & Gentlemen at The Ritz-Carlton, Melbourne

Rising 80 stories above the city, The Ritz-Carlton, Melbourne is an elevated luxury retreat offering breathtaking views across Melbourne, Port Phillip Bay, and the surrounding ranges. At The Ritz-Carlton, our Ladies and Gentlemen are the heart of our service commitment.

As a Front Office Supervisor, you will lead from the front, guiding and inspiring the Front Office team to deliver exceptional, personalised service at every guest touchpoint. You will play a key role in ensuring seamless daily operations, resolving guest needs with professionalism and care, and upholding the brand’s legendary standards. By fostering a collaborative and positive team culture, you will empower your colleagues to exceed expectations and create memorable experiences.

  

Position Summary

  • Join our Ladies and Gentlemen and supervise the front office team, supporting them with general operational tasks  

  • Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations 

  • Assist guests arriving and departing the hotel through the check in and departure process 

  • Handle general enquiries, going above and beyond with each guest experience 

  • Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings 

  • Take guest reservations and perform cash handling & credit card responsibilities 

  • Oversee service standards whilst identifying and implementing improvement initiatives 

  • Be an empowering leader by providing motivation and support to your department’s Ladies and Gentlemen 

  • Plan and execute team building activities for our associates as they are our most important assets 

 

About You

  • Experience with OPERA property management system or similar 

  • Relevant experience in a similar supervisory role 

  • Working rights in Australia 

  • Enthusiastic to escalate your career 

  • Self-motivated, driven and energized in a fast-paced environment 

  • Armed with smart solutions and a can-do attitude 

 

Benefits You Deserve

  • Enjoy complimentary meals every day in our Employee Dining Room. 

  • You gain access to industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments. 

  • Earn more when you successfully refer a new employee. (Terms & Conditions apply) 

  • Birthday Perks: enjoy your special day with a paid day off 

  • We celebrate your success through awards and recognition events. 

  • Enjoy exclusive discounts on shopping, cinema tickets, technology, and more with mPerks. 

  • Opportunities to participate in a vibrant calendar of fun, associate-focused events. 

  • Dedicated appreciation events to honour your career milestones with the company. 

  • Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International. 

  • 24/7 Assistance Programme offering confidential support for your mental, emotional, and financial wellbeing. 

  • Receive 20% off in all food and beverage outlets within Marriott properties. 

  • Relax and recharge with 20% off treatments in The Ritz-Carlton Spa. 

 

At The Ritz-Carlton, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.